 | MCN Fusion
Next Generation DSL with Landline Voice Service
For Selected Areas of Fort Bragg and Mendocino
|
MCN Fusion Frequently Asked Questions (FAQ)
What is Fusion?
Fusion is a next generation ADSL2+ high speed Internet product combined with a landline voice phone service. In essence, with our partners Sonic Telecom we become an agent for your voice service and in most cases, get faster, more cost effective DSL service.
Where is it available?
Fusion service is available in selected areas of Mendocino and Fort Bragg within our current DSL footprint--while there are some exceptions at the edge of the system, nearly all customers with DSL with MCN or AT&T within in the Mendocino and Fort Bragg footprint can qualify for the service. You must qualify for DSL service to get the Fusion product.
What is the Deployment Roadmap for Fusion? MCN is now fully deployed with the Fusion product. We're ready to order Fusion services for you anywhere our DSL footprint can reach.
Test Phase (October 31 to November 14th): We started with four Fusion installations at employee houses and are currently learning the tools and troubleshooting these installations.
Phase 1(Started November 15th): In phase 1, we will begin doing a few Fusion deployments each day in the village of Mendocino, west of highway 1 between Main Street and Lansing Street and in Fort Bragg
west of Harold Street between Manzanita Street and Cypress Street. Please bear in mind that we will be doing a limited number of installations each day to make sure we have adequate support resources for each customer that orders Fusion.
Phase 2 (Started January 1st, 2012): In phase 2 we will extend up Little Lake Road in Mendocino and out to Brewery Gulch along Highway 1. In Fort Bragg we will extend service to the area east of Harold Street and out to Pudding Creek.
Phase 3 (Started March 5th, 2012: In phase 3 we will cover the remaining footprint of the DSL territory including the Point Cabrillo drive and Gordon Lane area. In Fort Bragg, we will extend to the Highway 1 south of highway 20, highway 20 and the northern area of the Fort Bragg footprint.
How do I purchase Fusion?
Fusion is a new product for us, and we want to make sure you are aware of everything that is involved in using Fusion service. We are currently testing Fusion and are not accepting orders for the service. So we are asking that once we begin taking orders that you come down to the MCN office and complete an order form for Fusion. As we get farther into the process we'll have some evening and weekend hours when you can order Fusion. We will also be making appointments with businesses who are unable to send a representative to our office for the Fusion ordering process and we will come to you.
What does Fusion cost?
Single Line Service
| Service | Price | Setup Fee | Static IP |
| Fusion Residential | $49.95 | $25 existing MCN DSL line/
$50 non MCN or new line | 1-$5
4-$10
8-$15 |
| Fusion Business | $59.95 | $25 existing MCN DSL line/
$50 non MCN or new lline | 1-$10
4-$15
8-$25 |
Click to see Local, State and Federal taxes and fees on Fusion phone line.
Bonded Service
| Service | Price | Setup Fee | Static IP |
| Residential Bonded Fusion | $84.95 | $25 existing MCN DSL line/
$50 non MCN or new line | 1-$10
4-$20
8-$30 |
| Business Bonded Fusion | $94.95 | $25 existing MCN DSL line/
$50 non MCN or new line | 1-$10
4-$15
8-$25
|
Click to see Local, State and Federal taxes and fees on Fusion phone line.
Who provides the telephone part of the service? Are they regulated by the California Public Utilities Commission (PUC).
The telephone part of the service is provided by Sonic Telecom, a regional phone company. The Mendocino Community Network acts as a billing agent for Sonic Telecom. Sonic Telecom is fully regulated by the California PUC.
How do I control features like my voice mail and caller ID blocking from my phone?
MCN has set up a special Fusion Voice Phone Feature page with all the information you need.
How does the transition from my current phone service to Fusion work?
The transition process, in most cases is very simple and requires no changes in your setup at home. It all happens within the phone system. Many customers will simply leave for the day and return to find their new improved service is up and working.
Can I keep my existing phone number?
Yes, you absolutely can keep the same phone number.
Can I have a different long distance carrier on my Fusion line?No, the Fusion package is a complete bundle and you cannot choose a different long distance provider with Fusion.
Is discounted universal lifeline service available with Fusion? No, universal lifeline service discounts are not available with this product.
Can I buy the services separately?
No, Fusion voice and next generation DSL services cannot be purchased separately.
I'm only in the area part of the year. Can I turn Fusion on and off?
No. The Fusion product requires a great deal of work to provision and is not for partial year or temporary use.
Do I need to sign a contract?
Yes, you need to sign a standard MCN contract BUT there is no long term commitment contract that you need to sign to get the Fusion service and no early termination fee. You also need to sign an order form and a letter of authorization allowing Sonic Telcom to provide you with telephone service.
What phone services come with Fusion voice?
- Call forwarding | Call waiting | Caller ID with Name | Call Forwarding
- 911 (emergency) and 933 (911 test), 611(help), and 411 (directory) services included
- Caller ID Block | Three way calling| Call Waiting with Caller ID
- International calling (International rates)--please not that International calling is OFF by default. If you want it enabled, please tell us when you sign up.
- Unmetered Local and Nationwide Calling for residences and business customers!(Usage policy)
- Voice mail
Are there any services or types of calls that do not work in the Fusion system?
Yes. 900 and 976 calls are not allowed on the system. Also customers on Fusion lines cannot make or receive collect calls.
Can I order a new phone service at my house with Fusion?
Yes, but there are some special provisions regarding new lines. Please call MCN if you are interested so we can discuss installation of a new Fusion line to your house.
What are the options for bonding Fusion lines together? Two Fusion phone lines can be bonded together and you get two phone lines AND twice the speed. You can have incoming calls "hunt" from one number to another number. It does require a special modem and you may need to complete some inside wiring work. We can go over all the details with you on this. Please note that if you want to bond lines it is much better to do this at the beginning rather than to try and add a second line later in the process.
Do I have to have MCN DSL to order Fusion?
No, MCN can transition your current AT&T phone and/or DSL service to Fusion service and you'll get the Fusion data service as well as great phone service.
How fast is the new DSL? What do uncapped and unmetered mean? Does everyone get the fastest speed?
By the way it is delivered, DSL speeds decrease with distance from the central office. That doesn't change with Fusion. But Fusion is different from other DSL services in one way. We let you get as much speed as your phone line will support. Compare that with artificially capped DSL speeds from other providers. With their products, everyone within a certain area can only get one speed, even if they could really get higher speed. Fusion customers in downtown Fort Bragg and Mendocino will see very high speeds but everyone will get as much as we can possibly deliver to them. Making sure your inside wiring is in good shape is good first step to getting the best speed possible. Fusion also has no transfer limits (meters) so if you transfer a lot of data you won't hit a cap and pay extra or have your speeds slowed down.
Can I get static IP addresses? What do they cost? Can I move my existing static IP addresses from my current MCN DSL legacy circuit to my new Fusion circuit? Static IP addresses are available for Fusion circuits but there is an extra charge (see table below). There is a maximum of 8 IP addresses per circuit. Unfortunately, you cannot move static IP addresses from your current MCN DSL service to your new Fusion service. You have to get new address space and re-address your network.
Number of Static IP's
| Residential
| Business
|
1
| $5
| $10
|
4
| $10
| $20
|
8
| $15
| $30
|
I currently have a free website and 10 free e-mail addresses. Will those move over to my Fusion service?
Yes
Why isn't it available in Comptche when you offer DSL there?
The Comptche phone office is considered a "remote terminal" and not a full central office. Therefore there are regulatory obstacles to offering Fusion there. The small size of the customer base is also an obstacle.
I have existing DSL service with MCN, will my modem work with Fusion?In many cases, yes. Motorola and ZTE modems are ADSL2+ capable. Older modems (Broadmax, Speedstream and Zoom) will work with the service but won't give you the higher speeds. Please note, the Zoom was previously listed as an ADLS2+ capable. If you bond two Fusion lines together, you will need a new bonded DSL modem.
Will MCN's support hours change?
No. At this time, we are not able to expand our support hours beyond 9 AM to 6 PM Monday through Friday.
Why do I have to pay by credit card or bank transfer and why do I have to be have my billing day on the first of the month?
These are requirements of the vendor that we use for selling parts of the Fusion product.