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  #1  
spacer 11-12-2011, 02:45 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
spacer RESOLVED:Problems Logging In

Folks,

Sincere apologies.

We are aware of and working to resolve the current problems with logging in.

Apologies also for the delay in updating the forum - we have a skeleton staff at weekends.

I'll post again shortly as soon as I have more information.
  #2  
spacer 11-12-2011, 03:09 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Please rest assured that all your stats are still being tracked & processed to your accounts. We are working to restore your access to view them ASAP.
  #3  
spacer 11-12-2011, 03:23 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Folks,

To get immediate access back to your stats, you can use the reset password form here to obtain a temporary password:

statcounter.com/forgot-password/

PLEASE bear in mind though, that we are working to restore all original log in information - this means that we plan to reinstate all original passwords as soon as we can.

This issue appears to have been caused by human error - a mistake was made during an update to the log in system. Please accept our sincere apologies for this dreadful inconvenience.
  #4  
spacer 11-12-2011, 03:27 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Of course - if you reset your password TO your original password - you won't notice any difference when we restore everything!
  #5  
spacer 11-12-2011, 04:11 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Over 80% of accounts fully restored. The balance to be restored in the next 60 minutes.

I am so very sorry about this inconvenience.
  #6  
spacer 11-12-2011, 04:41 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Folks,

NO stats are lost!

Some people are resetting passwords for OLD or DUPLICATE StatCounter accounts that they have forgotten about.

Don't worry - we'll help you locate the correct accounts - just give us time. Very, very busy here.
  #7  
spacer 11-12-2011, 04:47 PM
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StatCounterJen spacer
StatCounter Team
StatCounter Team
 
Join Date: Jun 2007
Location: Dublin, Ireland
Posts: 1,842
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Totally understandably, we are inundated with emails.

We are trying to make initial contact with everyone ASAP so please forgive us if we're using a "template" type response. After the inital wave of emails go out, we will be able to focus on the specific problems some people are having.

Please bear with us.
  #8  
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