Help | Customer Care

Questions...

1. How do I contact the Guide of a site?
2. How do I unsubscribe from newsletters?
3. How do I update my e-mail address on newsletters?
4. How do I submit my website to About.com search?
5. How can I get permission to reprint information/graphics from About.com?
6. How do I change my Member name?
7. I have questions about being a Guide. Where can I find answers?

Alerts:

1. Why is About.com sending me spam/explicit material?
2. Fraudulent Scam: Mystery Shopper Assistants

Answers...

Q. How do I contact the Guide of a site?

A. To contact any Guide on our site, click on the Guide's name located on the top left corner of the particular site. You will then be brought to a page containing their e-mail address or other information that you can use for contact purposes.

Q. How do I unsubscribe from newsletters?

A. To unsubscribe from any newsletter, a link is provided at the bottom of the newsletter itself, including instructions on how to be removed. You can also remove yourself from newsletters by visiting: talk.about.com

Q. How do I update my e-mail address on newsletters?

A. To update your e-mail address on any About newsletter, you will need to unsubscribe the old address first, then resubscribe with the new address you wish to use. This can be done by following the instructions at the bottom of the last copy of the newsletter you received or directly from the GuideSite by clicking on Newsletter. You can also remove yourself from newsletters by visiting: talk.about.com

Q. How do I submit my website to About.com search?

A. If you are interested in placing a link on our site, please e-mail the Guide directly. The Guide will then consider your link for inclusion. Please note that requesting a link does not guarantee a listing on any About site. For a complete listing of About Guide Sites, please visit: a-zlist.about.com.

Q. How can I get permission to reprint information/graphics from About.com?

A. In order to get permission, you will need to submit a reprint request form. Please allow 3-4 business days for your information to be reviewed. Someone will then contact you with further details.

Q. How do I change my Member name?

A. Once you have created a member account on the About network, the Member name assigned cannot be changed. In order to use a different Member name, you will need to register again at the Member Center.

Q. I have questions about being a Guide. Where can I find answers?

A.We have a separate FAQ for Guide-hiring-related questions, including information about the status of a submitted application and how to suggest a new topic. You can find the FAQ here.

ALERT: Why is About.com sending me spam/explicit material?

About.com did not send these emails. About.com has been the victim of a malicious spammer. If you've been sent email spam that seemed to come from About.com but contained explicit material, please don't unsubscribe. You can find more information here.

ALERT: Mystery Shopping Assistants

About.com does not have Mystery Shopping Assistants. This is a fraudulent scam illegally using the About.com logo without our authorization. If you are invited to become an About.com Mystery Shopper, you should report it to your state's consumer fraud bureau and let us know as well. You can find more information here.