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How do I set my disc format preferences?
Your disc format preferences specify if you would prefer to receive movies in standard DVD or Blu-ray format. If you set your primary disc format to Blu-ray, then any time you add a movie to your Queue that's available in Blu-ray, you'll automatically receive it in that format.
To set your preferences, visit Settings on Blockbuster@Home™.com
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Why can't I change a movie to Blu-ray within the Queue?
First, you need to make sure your disc format preferences are set. You can do this under Disc Format Preferences on the Settings page.
Second, there are some titles that are not available on Blu-ray. It is possible the title you are trying to change is not available in Blu-ray format.
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How can I receive box sets or TV series?
You have the option to add a box set or series to your Queue either locked in a set or individually one disc at a time. When you add a series/set to your Queue, it is added as a group and indicated by a padlock icon. As long as you do not break the set (unlock the padlock), you will receive the titles in order.
Please note that if disc one in the set is not available, the others will not be shipped. If you break (unlock) the set, then they will not ship as a set and may ship in random order.
If you only want to add individual titles from a set, click on the box art, then click on the "See All Versions" link.
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Can I rent bonus discs?
Many customers enjoy the extra features provided on a movie's bonus disc, but some would prefer to watch only the movie. We allow you to decide if the bonus disc should or should not be shipped. Simply click on "View All Versions" when browsing movies to see if there are bonus discs available for inclusion with your rental.
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Can I rent 3D movies?
At this time, 3D version of movies are not available with Blockbuster @Home™ subscriptions or at Blockbuster stores.
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How many game rentals can I rent per month?
You are allowed to have as many games out at a time as your Blockbuster @Home™ subscription permits. For example, if you are on a 3 discs out at-a-time plan, you can have 3 games out or 2 games and 1 movie out or 2 movies and 1 game out and so forth.
The online game rental will count toward the number of rentals you are allowed out at a time under your Blockbuster @Home™ subscription.
Blockbuster @Home™ subscribers may exchange online game rentals for in-store movie rentals (up to plan limits per billing month) or non-new release game rentals at participating Blockbuster stores.
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Will I have an additional charge for video game rentals?
There is no additional charge for video games when you order games by mail; however, in-store game exchanges are limited to titles that are $.99 or less.
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How do I check store inventory?
To find out if a store near you, or your preferred store(s), carries a particular movie or game, visit Blockbuster@Home™.com and look under the IN-STORE section of the details page of the title. The availability of your preferred stores or nearest stores will be shown here. You can also check other locations as well.
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How do I rent and play Blu-ray discs?
To watch Blu-ray discs, you'll need a Blu-ray player, an HD-compatible TV and HD-compatible cables to connect them to each other. You can still watch a Blu-ray disc on a TV that doesn't display high-definition pictures, but you won't be able to take advantage of the stunning pictures and realism Blu-ray discs provide. Blu-ray players have been specifically designed to read all the information these technologically advanced discs can store, which is why they will not work in players built for standard DVD formats.
Blockbuster @Home™ carries titles in DVD and Blu-ray format if available. To find out which versions are carried for a specific title, click on the movie and select the 'View All Versions' link on Blockbuster@Home™.com.
Click on the Movies tab to find a link to our Blu-ray disc movies where you'll be able to browse through our current library of Blu-ray titles.
You can also setup your disc format preferences to always add the Blu-ray version of a movie to your Queue.
When browsing for Movies, click on the Blu-ray disc link in the left navigation column to browse through our current library of Blu-ray titles.
Keep in mind that, as new Blu-ray discs are released, your Blu-ray player may need a firmware update to be able to play newer Blu-ray discs. To find out how to update your Blu-ray player, please contact the manufacturer of your Blu-ray player.