The gap between physical and digital has blurred. We buy a Wii to get in shape. We read books and newspapers on Kindles. We unlock car doors with iPhones that double as GPS navigation devices. And, we order online for in-store pickup. Increasingly, people expect to be able to interact with products and services when and where and how they want β and thatβs not always on your website.
The future of design is everywhere. Customer journeys encompass a growing array of physical and digital touchpoints. In response, user experience practitioners must design for holistic, integrated experiences that bridge multiple platforms, channels, and devices.
In this interactive workshop, Peter and Samantha will provide specific tools and recommendations for designing for the full experience lifecycle across channels and touchpoints. Topics covered will include:
You will leave the day ready to integrate cross-channel design techniques into your toolkit, ensuring a more holistic and satisfying experience for your users and customers regardless of where they are interacting.