Zimbra BES User FAQ

Organizations using Zimbra Collaboration Suite Network Edition are able to connect Zimbra to a BlackBerry Enterprise Server (BES) and sync their devices (assuming they have an appropriate data plan). If you are not sure which version of Zimbra you are using, please contact your administrator or service provider.

Below are frequently asked questions by BlackBerry users (and administrators) connecting to their Zimbra mailbox via BES. Please note the set up for a BlackBerry device on Zimbra is essentially the same as BlackBerry for an MS Exchange user.

I'm having problems with enterprise activation

• See RIM support article KB13852 for more details.

How can I delete all data or all data and applications from the BlackBerry smartphone (aka wipe handheld)

• See RIM support article KB02318 for more details.

Why are messages deleted from the device not deleted from the server?

• There are several reasons this can occur. See RIM support article KB00285 for more details.

Why aren't new messages that are added to folders other than the Inbox folder displayed on the device?

• For folders other than Inbox, you must configure folder redirection.

  1. From the Blackberry device Home screen, go to Messages.
  2. Display the menu, and select Options > Email Settings.
  3. Display the menu and select Folder Redirection.
  4. In the Folder Redirection menu, highlight the Mailbox and select Expand.
  5. Under the Mailbox, highlight the Mailbox and select Expand.
  6. Highlight the folder that you want to turn on redirection for.
  7. Display the menu, and select Change Option.

Why aren't certain modifications synchronized in real-time?

• "The wireless email reconciliation feature processes requests in batches. As messages are read, deleted, moved, and so on, these modifications are queued and sent to the BlackBerry Enterprise Server for each batch. Batching delays the wireless synchronization of folders (management) and message status while the information is being queued and the batches are being created. The batching process is designed to regulate the amount of wireless traffic the BlackBerry Enterprise Server has to process so that it does not become inundated with requests that the worker threads need to process." -- From RIM's "Wireless Email Reconciliation" documentation.

How do I adjust message pre-population settings?

• There's an excellent how to at blackberryfaq.com.

Zimbra BES Admin FAQ

How to disable Local Failures sent to user's devices

• The 'Local Failures' is a feature in ZCB Beta 3. This is enabled on by default so users can know when items are not synced.

You can disable this in the registry, as specified in the ZCB Beta 3 release.

HKEY_LOCAL_MACHINE\Software\Zimbra\turnOffInboxFailures

If this registry key is not set or is set to 0, local failures messages will be sent to the user’s device. If this key exists and is set to 1, this feature is turned off.

Correct steps to Start/Stop BES Services

• Recommended steps are documented at Correct Order to Stop/Start BES Services

• Open Source Edition
• Zimbra Desktop

Zimbra is open source server software for email and collaboration - email, group calendar, contacts, instant messaging, file storage and web document management. The Zimbra email and calendar server is available for Linux, Mac OS X and virtualization platforms. Zimbra syncs to smartphones (iPhone, BlackBerry) and desktop clients like Outlook and Thunderbird. Zimbra also features archiving and discovery for compliance. Zimbra can be deployed on-premises or as a hosted email solution.

Zimbra Desktop is a free email and calendar client which runs on any Windows, Apple or Linux desktop computer. It works online and offline and works with any POP or IMAP email account as well as Yahoo! Mail.