All posts in Management
Go Daddy Employees have a BLAST!
At Go Daddy, every individual does whatever it takes to make things happen on a day-to-day basis to keep our customers happy. We help our customers grow their small businesses and their online web presence, either by working directly with them or by continuously improving our products and services. To celebrate and reward our hard …
Hosting Security – Validated
On 9/4/2012, Go Daddy’s independent auditor completed a Service Organization Control (SOC) assessment for Go Daddy’s hosting services. This assessment evaluated Go Daddy’s security controls against the Trust Services Principles and Criteria and resulted in the issuing of a SOC 2 and a SOC 3 Report. What is a SOC report? Remember SAS 70 reports? …
Service Oriented Monitoring: The Art of Fixing the Right Stuff First
Monitoring tens of thousands of pieces of infrastructure and applications in a meaningful manner is an endeavor that is easier said than done for any large organization. At Go Daddy, we take our system monitoring very seriously as we strive to ensure the highest levels of availability to our customers. One of the greatest challenges …
Front Running: Debunking the Myth
A blogger recently accused Go Daddy of misusing customer domain name search activity for profit. The process is called domain name front running and it means a registrar monitors customer searches and then registers the domain names for their own purposes. Let me say, unequivocally, Go Daddy never has and never will front run domain …
What in the world is a Project Owner?
Project resources typically include a Project Manager, a Business Analyst, and a multitude of development and quality assurance engineers, depending on the size and scope of the project. Project Managers are responsible for planning, execution and monitoring a project while Business Analysts ensure that the requirements for a project are documented and communicated to the …
Go Daddy Acquires Outright.com
It is my great pleasure to announce that the talented professionals at Outright.com have accepted our offer to join the Go Daddy family. Go Daddy is dedicated and passionate about helping small businesses grow. Outright helps entrepreneurs manage their finances, giving them time to focus on growing their business. When we first began discussing a …
IT is all about Customer Service
At Go Daddy, we pride ourselves on providing world-class customer service. Over half of our approximately 3,300 employees work in our customer care center. Our customer support teams are winning awards and surprising people every day by providing free, 24/7 support. Go Daddy is an awesome place to work and we compensate our employees exceptionally …
Internal Audit – Why, What, Where, and How?
“Go Daddy has an Internal Audit department?” This is a common response I receive when introducing myself to others. The connotations associated with “audit” don’t exactly mirror Go Daddy’s persona; however, the decision to form Internal Audit was a natural choice. Here is the why, what, where, and how behind internal audit at Go Daddy. …
The Impact of “Lean Startup” on Go Daddy
At Go Daddy, we’ve long believed in Agile values: Individuals and interactions over processes and tools. Working software over comprehensive documentation. Customer collaboration over contract negotiation. Responding to change over following a plan. As the Agile Manifesto will tell you, it’s not to say that we don’t value the latter, just that we value the …
Lessons Learned: The 1-Hour Meeting that Adds 10% More Success
If you heard that holding a one hour meeting would increase your project success by 10%, would your team do it? After all, time is precious and meetings can easily turn into a waste of time for everyone. Meetings should have some true value to invest your time… yes? Lessons Learned This is a short …