We love to hear from our members, and we love to be able to respond quickly to your questions, concerns, and comments. We receive an incredible amount of e-mail each day; to ensure we can answer as many of these as possible, we ask that you review the following list prior to sending in your message.

Please refer to our Terms and Conditions for information regarding submissions to FlyLady and Company, Inc.

Please do not send us business or product suggestion ideas. We already have an incredibly creative crew who does this within our company. To protect ourselves and you, we do not read nor respond to these types of e-mails. Please refer to our Terms and Conditions for more information.

Please don’t ask us “cleaning” questions. There are so many wonderful sites that tell you how to clean tile grout, how to remove stains from carpets and laundry, how to wash blinds, etc. Just do a search for your cleaning question on Google.

Please review this list before sending us an e-mail! It helps us sort the e-mails out! Thanks!

• Question about FlyLady’s System?
• Looking for Something on the Website?
• Question about the Zones?
• Question about the FLY Shop, our products, or your order?
• Send a testimonial to FlyLady
• Media Inquiry or Business Inquiry
• Website Suggestion
• Question for Leanne Ely, about Menu Mailer, or www.savingdinner.com?
• Question about Your Membership, not getting emails? Bouncing? Getting too many emails? (subscribe, going on vacation, returning from vacation, unsubscribe, etc.)

FlyLady’s System

Start with the FLYing Lessons. This section has the links to information about:

• How to Shine Your Sink, Why Shoes are Important, and Taking BabySteps
• Decluttering 15 minutes per day (Hot Spots, 27-Fling Boogies, and more)
• FlyLady’s 11 Commandments
• How to sign up for ADDITIONAL FlyLady reminder e-mails
• Examples of FlyLady’s Morning and Before-Bed Routines
• The 15 Steps to Building a Control Journal
• FlyLady’s Moving Tips (for when you are moving from one home to another)
• FlyLady’s Crisis Cleaning (for the fast pickup when company is coming!)
• AND a copy of the original Welcome Letter

Still have questions? Try the FLY FAQs (Frequently Asked Questions). Here you will find information about

• FlyLady acronyms (DH, DS, LOL, etc)
• Definitions of FlyLady terms (Hot Spot, Zones, etc)
• And more…

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Looking for something?

Try looking on our site map, or using the search function in the purple bar at the top of the page.

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FlyLady’s Zones

If you are looking for information about the Zones, read the FLYing Lesson about Zones. If you’re looking for Kelly’s Missions and FlyLady’s Detailed Cleaning Lists, please go to the Launch Pad and select “Current Zone.”

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FLY Shop Merchandise

Do you have a question about our merchandise, shipping, or your order? Send an e-mail to us! Please use the correct e-mail and subject line — it helps us sort the e-mails and we can get an answer back to you faster!

Note from the FLY Shop: Please include your name, address, phone number, what you ordered, the date you ordered it, the e-mail address used to place the order, and your order number (if you have one/know it) with your e-mail so we can track it down.

Please do not send us business or product suggestion ideas. We already have an incredibly creative crew who does this within our company. To protect ourselves and you, we do not read nor respond to these types of e-mails. Please refer to our Terms and Conditions for more information. Thanks!

• Question about Merchandise: E-mail orders@flylady.net and put Merchandise Question in the subject line.
• Question about Shipping: orders@flylady.net and put Shipping in the subject line.
• Question about your Order: orders@flylady.net and put Order in the subject line.

Note from the FLY Shop: We currently do not send a verification e-mail in response to fax orders. All fax and mail orders are processed and products shipped on the next business day after receiving the order. Thanks!

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Send a Testimonial

Send your testimonials to FlyLady@flylady.net. Please do not use this link to send questions or requests to subscribe, etc. Due to the volume of testimonials, they are are answered with an automatic message and then read at a later time. We promise — all testimonials are read! Thanks!

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Media Inquiries

Send an email to MEDIA-Requests@flylady.net. Please put “Media Inquiry” in the subject line.

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Website Suggestions

Send an email to FlyCrew@flylady.net with the subject line “Website Suggest/Comment.” Keep in mind, we don’t answer all e-mails (but we do read them!).

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Leanne Ely and Menu Mailer

If you looking for information about Leanne Ely or her Menu Mailer program, please check out her website at SavingDinner.com.

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Managing Your FlyLady Membership with BigTent Groups

There are two ways to manage your FlyLady membership (remember, our e-mails are sent via BigTent Groups).

1. Make Changes by logging in to your BigTent Account: Use this method first. It is the fastest way to modify your membership.
2. Manual Method: This takes longer since we have to manually process each request individually. Please make every effort to send your e-mail from the e-mail address that matches where you receive your FlyLady e-mails. Be polite when sending e-mails to our FLY Crew that handles the subscription issues!

Please see below to find help or instructions for the following types of issues:

• Joining the FlyLady Big Tent Group and FLYLifeLines Yahoo Group
• Not receiving FlyLady e-mails
• Reading FlyLady e-mails on the Web
• Changing your FlyLady e-mail options
• Stopping FlyLady e-mails when you’re on vacation
• Changing your e-mail address
• Unsubscribe from FlyLady e-mails

Join (Subscribe) to the FlyLady BigTent Group E-mails

To automatically subscribe to FlyLady, go to the FlyLady Group page on BigTent to receive an invitation to join via BigTent. Complete the registration information to become an “active” member of the FlyLady group.

If you have tried the automatic method and are still having problems, send an e-mail to Having-Trouble-Joining@flylady.net with the subject line “Having Trouble Joining.” Please include the e-mail address where you want to receive the FlyLady e-mails.

Join (Subscribe) to the FLYLifeLines Yahoo! Group

This group sends the basic reminder e-mails ONLY.

To automatically subscribe to FLYLifeLines, send a blank e-mail to FLYLifeLines-subscribe@yahoogroups.com. FlyLady has removed most of the basic reminders from FlyLady Group. She created the FLYLifeLines Group to send reminders only to the members who want them.

If you have tried the automatic method and are still having problems, send an e-mail to Having-Trouble-Joining@flylady.net with the subject line “Having Trouble Joining.” Please include the e-mail address where you want to receive the FlyLady reminder-only e-mails.

Not receiving e-mails or wonder if you’re missing some e-mails from the FlyLady BigTent group?

Always look in your junk/spam folder first.

Add these addresses to your email address book (or safe list): FlyLady @FlyLady.net, Kelly @FlyLady.net, no_reply @lists.bigtent.com

Read FlyLady’s instructions on how to add email addresses to your “safe list”.

If none of these suggestions help, send a message describing the problem to email-problems@flylady.net. Please include the e-mail address you are subscribed with.

While you’re determining why you’re not receiving your e-mails, you can read them on the Web following the instructions below.

Read e-mails on the Web on BigTent

To read FlyLady’s e-mails on the Web, you must complete the BigTent registration and create a password to become an “active” member of FlyLady. If you haven’t created a password for BigTent, have your invitation to join BigTent resent so you can set up your online access to the FlyLady group.

Sign in to BigTent via the BigTent Log In page and enter your e-mail address and password. If you’ve created a password for BigTent but forgot it, click the “Forgot Your Password?” link. Once you’re logged in, the page will open to your BigTent homepage. Click on “FlyLady” to open the FlyLady BigTent homepage, then click on the “News” tab located at the top of the page (second tab from the left). This is where you can read all the e-mails.

If you have tried the automatic method and are still having problems, send an e-mail to email-problems@flylady.net and please put “Trouble Viewing E-mails on Web” in the subject line. Please also include the e-mail address where you receive the FlyLady e-mails.

Change your e-mail option on FlyLady BigTent Group

You must be an “active” member to be able to change your e-mail options. There are currently three e-mail options to choose from:

• Web only – no e-mails are delivered to you, but you can read the e-mails on the Web
• E-mail every entry – you receive every e-mail throughout the day
• Daily digest – you receive one e-mail each day containing all the e-mails sent out during the previous 24 hours. You will have to scroll through all the messages sent out in one e-mail.

To change your e-mail option for the FlyLady BigTent group:

1. Sign into the FlyLady BigTent group
   • If you’ve created a password for BigTent but forgot it, click the “Forgot your Password?” link.
   • If you haven’t created a password for BigTent, go to the BigTent “Resend Invitation” page to set-up your online access to the FlyLady group.
2. Once you’re logged in, click the “Settings” link located at the very top right of the page.
3. Click the “E-mail Options” tab located in the column on the left-hand side of the page
4. Click the “News” link. This will bring up all of the groups you belong to on BigTent, including FlyLady.
5. Find FlyLady in your list of groups. In the far right column (titled “How I’m Notified”), there is a drop-down menu. Click the arrow.
6. Three e-mail options will appear. Select the option you wish to change your account to.
7. Click “Save.”

If you have tried to change your e-mail option on BigTent and are still having problems, send an e-mail to the appropriate e-mail address (see instructions below) with the proper “Subject” line (see below).

Stop e-mails from the FlyLady BigTent Group when on vacation – Change to “Web Only”

To stop the FlyLady e-mails while you’re on vacation, click on the “Unsubscribe From E-mails” link at the very bottom of any e-mail you receive from FlyLady, and it will stop your e-mails. This will not unsubscribe you as a member. When you want to start your e-mails again, you will need to change your e-mail option (see instructions above).

If you have tried to stop e-mails from BigTent and are still having problems, send an e-mail to Going-on-vacation@flylady.net with “Going on Vacation” in the subject line. Be sure to include the e-mail address you are subscribed with.

Stop e-mails from the FLYLifeLines Yahoo! Group when on vacation – Change to “Web Only”

To stop receiving e-mails from FLYLifeLines, send a blank e-mail to FLYLifeLines-nomail@yahoogroups.com. This e-mail must be sent from the address where you receive FLYLifeLines e-mails.

If you have tried to stop e-mails from FLYLifeLines and are still having problems, send an e-mail t0 Going-on-vacation@flylady.net with “Vacation FLYLifeLines” in the subject line. Include the e-mail address you are subscribed with.

Resuming e-mails when you return from vacation

Follow steps 1-6 in the “Change Your E-mail Options” section and select “every e-mail entry” to receive every e-mail throughout the day or “Daily Digest” from the drop-down menu under the “How I’m Notified” column. Click “Save.”

If you have tried to make the change on BigTent and are still having problems, send an e-mail to digest-normal@flylady.net and put “Digest” or “Every E-mail” in the subject line. Be sure to include the e-mail address you are subscribed with in your message.

Change to receive “Daily Digest”

Follow steps 1-6 in the “Change Your E-mail Options” section and select “Daily Digest” from the drop-down menu under the “How I’m Notified” column. Click “Save.”

If you have tried to make the change on BigTent and are still having problems, send an e-mail to digest-normal@flylady.net and put “Digest” in the subject line. Be sure to include the e-mail address you are subscribed with in your message.

Change to receive “Every E-mail Entry” throughout the day

Follow steps 1-6 in the “Change Your E-mail Options” section and select “every e-mail entry” to receive every e-mail throughout the day from the drop-down menu under the “How I’m Notified” column. Click “Save.”

If you have tried to make the change on BigTent and are still having problems, send an e-mail to digest-normal@flylady.net and put “Every E-mail” in the subject line. Be sure to include the e-mail address you are subscribed with in your message.

Changing your e-mail address

1. Log into www.bigtent.com with your old e-mail address. Click the “Settings” tab in your home screen and click “Change” next to your e-mail address.
2. Click “Add another e-mail address” and enter your new e-mail address in the box. Click “Add.”
3. BigTent will send you an e-mail to your new e-mail address to you can verify it. Locate the confirmation e-mail that BigTent sends to your new e-mail address. Please note: the e-mail comes from no_reply@lists.bigtent.com, so please check your spam folder if you have difficulty locating it.
4. Click the link provided in the confirmation e-mail to verify your new address. You’ll be taken back to your BigTent “Settings” page.
5. Click “Make Primary” next to your new e-mail address. You’ll need to enter your password for security reasons.

If you have tried to make the change on BigTent and are still having problems, send an e-mail to address-change@flylady.net and put “address change” in the subject line. Be sure to include the old e-mail address you’re currently receiving the FlyLady e-mails to and the new e-mail address you want to receive the FlyLady e-mails to in your message.

The FlyLady crew is not allowed to change your e-mail address on BigTent because we do not have access to your password. All we can do is unsubscribe your old e-mail address and quick-add your new address to our member list, which will generate an invitation to your new e-mail address inviting you to join BigTent to become and “active” member with your new e-mail address. You will begin to receive e-mails at the new e-mail address.

Remove old e-mail address from member list

Once you have added a new primary e-mail address, you will also have the option to remove your old e-mail address. Remember that after you’ve changed your primary e-mail address, you’ll need to use the new e-mail address to sign into BigTent.

If you’ve tried to remove your old e-mail address and are having problems, send a message describing the problem and your e-mail address that you want removed to email-problems@flylady.net with “Remove old address” in the subject line.

Unsubscribe from the FlyLady BigTent group

To unsubscribe from the FlyLady BigTent Group, click the “Unsubscribe from e-mails” link located at the bottom of any e-mail you receive from the FlyLady BigTent group. This will allow you to read e-mails on the web. If you want to be removed completely from the group, click the “Leave group” link located at the bottom of every e-mail.

Note: Your e-mail address where your e-mails are being sent is included in a line at the bottom of every e-mail you receive from the FlyLady BigTent group. The text at the bottom of every e-mail reads as follows: “You received this e-mail because you [e-mail address] are a member of the BigTent group, FlyLady.”

If you have tried the automatic method and are still having problems, then send an e-mail to unsubscribe@flylady.net and put “Unsubscribe” in the subject line. Please include ALL e-mail addresses where you are receiving e-mails. Remember, it may take a few business days to process this request manually.

Unsubscribe from FLYLifeLines Yahoo! Group

To unsubscribe from FLYLifeLines Yahoo! Group, click the “Unsubscribe” link located at the bottom of every reminder e-mail you receive from FLYLifeLines. This opens an e-mail to be sent to FLYLifeLines-unsubscribe@yahoogroups.com. Your e-mail to this address must be sent from the same e-mail address you used to register with FLYLifeLines.

If you have tried the automatic method and are still having problems, then send an e-mail to unsubscribe@flylady.net and put “Unsubscribe FLYLifeLines” in the subject line. Please include ALL e-mail addresses where you are receiving e-mails.

Clear Yahoo! calendar of Event Reminders

1. Sign in to Yahoo! with your Yahoo! user ID and password.
2. Go to your Yahoo! calendar.
3. Click on “Options.”
4. Next, click on “Time Guides” in the “Events” column.
5. Uncheck all the groups listed to stop reminders from the groups from showing up on your calendar.

If you have tried changing this on Yahoo! and are having problems with it, send an e-mail describing the problem to email-problems@flylady.net and put “Trouble Yahoo! Calendar” in the subject.

How do I stop receiving duplicate e-mails?

Many members have solved this problem by making changes in their own e-mail settings. Have you set up any “rules” or “filters” within your e-mail program to send the e-mails to a separate folder? Duplicate “rules” or “filters” within Outlook can cause duplication of e-mails.

For all other inquiries…

For all other questions, comments, and requests, please send an e-mail to contactus@flylady.net and put “Contact Us” in the subject line. Please do not use the “Contact Us” e-mail address for questions about your e-mail subscription or to unsubscribe.