I am very pleased with my bundled WOW services, especially the way it was handled by Justin Kappes. Everything was set up the way he explained it, and the bill was exactly the amount he said it would be. My switch from Insight to WOW was great!
A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.
As one of the nation’s leading competitive providers of High-Speed Internet, Cable TV and Phone, we believe in providing our customers simple choices in bundled services. We offer bundles at a fair price that’s guaranteed, and we back up our services with the type of quality experience that every customer deserves. We proudly service communities in Illinois, Michigan, Ohio and Indiana.
Our culture is built upon several fundamental beliefs, among which is The "WOW! Way". We are a group of people who lead with courage, serve with heart, and celebrate with grace. This means everyone works hard to summon the courage to do the right thing, serve each other and our customers with humility, and celebrate our learnings and success with grace. We challenge ourselves each day to do our best and be our best in order to achieve the unexpected.
I wanted to write in about how thankful I am of Dan Della Terza and Shi (operator id: WXH). Dan is a regular on the cable forums I read, and is always helpful assisting with technical issues and helping out with peoples questions. He's been a great resource since he joined the forums. Shi was a huge factor for me turning down a very competitive offer I received from an other cable company. She was helped get me on to the right package for an unbeatable price. Hats off to both of them, as they both go the extra mile with customer service!
The sales team may have offered me a deal to keep me for a few extra months, but the technician is why I now plan on sticking around. He came to install an HD DVR. Before he even got to where my TV was, he requested to check out some other cables because my signal wasn't as strong as he thought it should be. Turns out, a few cables were hooked up incorrectly years ago and the various techs in the past 4 years since I've owned the place never mentioned a thing. After that fix, he inquired about things I like/dislike about my service. I mentioned that I wasn't a fan of the guide and then, after he installed ...
I just had the lovely pleasure of speaking to Terrance WOW agent #A6C. His patience with my many issues and many questions was unwavering, a perfect gentleman. I was on the call with him for almost a full hour and I feel that he did everything within his power to correct the issues I was experiencing. When it was apparent not everything could be rectified with a phone call he set me up for service with a technician. He was frantically typing away, taking copius notes and reiterating information back to me to check for accuracy in content; that was much appreciated! He also looked up a credit I was supposed to receive on my ...
Will came to install the WOW Ultra TV at my residence. He was very polite and professional. He answered all my questions and even left his work cell phone number in case I had problems after he left.
I was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW remote & TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. ...
After 14 years of good service with WOW! I thought I'd give another service a try to see if the "grass was greener", and made a change. I was contacted by WOW! Retention Specialist (Shi) and truly impressed with her persistent, yet courteous attempts to retain me as a WOW! customer. Shi and others on the team were successful. Their professionalism, product knowledge and genuine customer service paid off and I am back. They did their company proud and should be commended. In these days of mediocre service, Shi and the others at WOW! were shining examples of what good customer service can be. Thank you!
We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called them. Three times. They kept saying it wasn't their box OR that they had no idea what I was talking about OR that they couldn't send a tech because we didn't have an account. In desperation, my husband suggested calling WOW because "maybe" the contractor was wrong. WOW immediately sent a technician who verified that the box belonged to your competitor. When I told ...
We have seen the TV WOW commercials were that technician put on the protective cover over their shoes, but we never dreamed that we would actually experience a WOW moment. On our two TV sets and on certain channels the picture displayed was distorted. However, Mr. Terry (ID: 2038) determined the cause of the problem in seconds and fixed it within a few minutes. We had put off for some time before calling for a technician because we just did not want to waste a lot of time waiting for the repair to be done, but Mr. Terry (ID: 2038) fixed problem in minute, allowing us to continue our day with minimum interruptions—WOW!
I recently moved to a new city and didn't think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I'll just call them AB&C. I had to have a technician out several times to the point where I just gave up. I decided to double check to see if WOW was available and it was. I was basically begging to come back to WOW because I have never had any problems with them. When I called the customer service line, I was so impressed by the service politeness and great service so far, then they said they would have a technician out the next day within ...
WOW!!!! I can't begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least 15 years refused to give us any break on our bill even though they were offering new customers better deals. I started looking to cut our bill and decided to try Magic Jack to cut out the phone service part of our bill, what a mistake!!! Not only did they slam us but held our phone number we have had for 21 years ...
I was reading consumer reports and WOW is the best according to them and I always go by what they say! So ya'll need to come on over to Texas we are waiting!! the monopoly over here is incredible. thank you Maruquel Rivera