Spend less time tackling tickets.
Help users instantly and reduce support and other requests up to 40% with Instant Answers™. Learn more.
Sure we’ve got a kick ass helpdesk that’s going to save your team a lot of time (and configuration). But we’re also going to give you something you can’t get from sitting behind your helpdesk: insight.
User feedback combined with support gives you the positive feedback loop that companies need and consumers expect.
Join the 110,000+ organizations in over 170 countries that rely on UserVoice.
Smart companies know that getting feedback from users is essential. But listening isn’t enough. You need tools to understand what your users want and why. Because building a better product isn’t just what you put into it. It’s what your users get out of it.
UserVoice believes in building intuitive solutions that help you focus on providing great support—without all the stuff you don’t need. Because customer support is about your customers, not your software.
Don’t waste your good mojo on a system that forces users to dig for answers—make your knowledge base work for you. Respond faster and even answer questions before users contact you with a system that gives them the information they need whenever they need it.
Users can give feedback with just a name and email.
Never have to collate emails or a spreadsheet again. Users self-organize. The power of crowdsourcing. It’s no extra work for you.
By keeping product feedback out of your support inbox. Contributes to the up to 40% reduction inbound requests thanks to Instant Answers.
Responding to feedback is as easy as getting it. Post a single status update and have it seen by all the supporters of an idea. Status updates are a great way to keep your user base in the loop on new developments without sending out lots of 1:1 emails.
Want to get feedback on beta functionality? Or just not quite ready to publicly announce something. Send a direct email message to 1000’s of voters at once.
Our design tools mean your users won’t even know they’re no longer on your site.
Private forums and moderation tools mean you have control of who and what ends up in your forum.
You can forward in as many email addresses as you like and use rules to route them to the right people.
Which allows you to collect useful contextual information (page, browser, any custom fields you define) and also saves you time with our Instant Answers tech.
All the simplicity of a shared inbox with the robustness of a system to prevent issues from falling through the cracks.
Now you can see who a user is on the social web and to your company without opening a single tab. Configurable and easily extensible to your own internal systems.
Create friendly competition and, more importantly, a sense of accomplishment amongst your agents.
No one wants to feel like they’re just a number. Your replies to tickets look like direct emails, no ticket #, no “reply above this line”. Just humane conversation.
Easily convert support issues that end up in your forum into tickets for private 1:1 follow-up.
Know quickly what types of issues are trending up so you can react.
Queues, saved searches, automated actions, etc. all mean that this system is simple enough for a two guys and a dog but robust enough for a multi-team environment.
Importing tools make it even easier.
Create KB articles from ticket responses.
Because who wants a wall of text.
Complete support without ever leaving your site.
Drop in knowledgebase articles into ticket responses to save time.
Our design tools mean your users won’t even know they’re no longer on your site.
Help users instantly and reduce support and other requests up to 40% with Instant Answers™. Learn more.
Save 1.5 minutes on every support ticket with UserVoice Inspector. Learn more.
Instantly re-engage hundreds or even thousands of users with a single click Learn more.
Integrate your favorite tools, even those you already use, to make the most of our platform and your workflow. Learn more at developer.uservoice.com.
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Ensure quality experiences. Learn how our support manager uses UserVoice to empower his teams to keep customers happy.
Learn MoreCreate meaningful connections. Find out how UserVoice gives our community manager greater control to collect feedback and manage the ideas they care about most.
Learn MoreBuild better products. Our product manager shows you how UserVoice helps her collect feedback and understand users’ needs to drive better product decisions.
Learn MoreGreat vibes at the @uservoice office, particularly the bike and the freshly popped popcorn smells twitter.com/CaraHarshman/s…
— Cara Harshman (@CaraHarshman) January 22, 2013
Wow, Crittercism + Uservoice make a great combo for mobile dev. Love being able to see live crash logs! crittercism.com
— Sam Oakley (@Sam_Oakley) January 18, 2013
@uservoice @hipchat @tweetdeck Thank you for helping us provide great customer support and stay lean! ow.ly/gGaFF
— LaunchRock (@LaunchRock) January 9, 2013
I'm loving @uservoice. The best part is being able to get feedback from users and have all other users vote on it.uservoice.com
— Andrew Frahm (@andrew_frahm) January 14, 2013
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