Thank you for visiting the FXCM Trading Station Update Center.
Currently all FXCM platforms are fully operational.
SPECIAL NOTICE: FXCM is phasing out “FXCM Micro.”
FXCM Micro began as a special product offering designed to let new forex traders trade in 1k lot sizes and start with a small balance of just $50. The offering became so popular that we’ve decided to lower contract sizes and minimum starting balances on FXCM standard accounts as well. Now that there are no major differences between “micro” and “standard” accounts, we are merging our websites.
There is nothing required of FXCM Micro Account Holders. You will not be issued a new account number, password, or required to download anything. Your existing leverage settings and platform functionality will not change. This is an informational message only.
For more details on how we are phasing out FXCM Micro accounts or how your account specifically is affected, please visit our DailyFX forum page on the topic.
Times below are New York Time.
Hover times to see GMT
| Lunar New Year | President’s Day | ||||
| Symbol | 10-Feb | 11-Feb | 12-Feb | 13-Feb | 18-Feb |
| US30 | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 11:30 AM ;Re-open 6:00 PM
|
| SPX500 | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 11:30 AM ;Re-open 6:00 PM
|
| NAS100 | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 11:30 AM ;Re-open 6:00 PM
|
| USOil | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:15 PM ;Re-open 6:00 PM
|
| UKOil | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| NGAS | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:15 PM ;Re-open 6:00 PM
|
| XAU/USD | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:00 PM ;Re-open 6:00 PM
|
| XAG/USD | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:00 PM ;Re-open 6:00 PM
|
| XPT/USD | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:00 PM ;Re-open 6:00 PM
|
| XPD/USD | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:00 PM ;Re-open 6:00 PM
|
| Copper | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:15 PM ;Re-open 6:00 PM
|
| NGAS | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 1:15 PM ;Re-open 6:00 PM
|
| UK100 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| GER30 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| FRA40 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| ESP35 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| ITA40 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| SUI30 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| SWE30 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| EUSTX50 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| BUND | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| AUS200 | Normal Hours | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
| JPN225 | Normal Hours | Normal Hours | Normal Hours | Normal Hours |
Close 11:30 AM;Re-open 7:00 PM
|
| HKG33 | Closed | Closed | Closed |
Open 8:15 PM
|
Normal Hours |
FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.
To submit a trade audit online:
FXCM LLC (US) Trade Audit Form |FXCM LTD (UK) Audit Form
Note for Micro Clients:
Please use the dedicated Micro Audit form. Otherwise, your audit resolution may be delayed:
Micro Audit Form
______________________________________________________________________________________
As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page at the following link: support.fxcm.com/contact-fxcm/
Espanol
Si desea la revisión de alguna operación, por favor de enviarnos detalles de la operación tales como el numero de tiquete, la hora y precio de apertura y cierre de la operación. Favor de enviar su reclamo junto con los detalles de la operación por medio del siguiente enlace: www.fxcmespanol.com/formulario-de-auditoria.jsp
العربية
ان اردت منا ان نراجع اي مضاربات في حسابك، الرجاء توفير التفاصيل التي تشمل رقم البطاقة و الوقت و السعر ثم ارسل الطلب للمراجعة من خلال الرابط التالي
www.fxcmarabic.com/trade-audit-form.jsp
עברית
Francais
Si vous souhaitez que nous fassions un audit de vos transactions, veuillez nous fournir des détails tels que le numéro de ticket, l’heure, le prix et nous envoyer votre demande d’audit en passant par le lien suivant : www.fxcm.fr/formulaire-daudit.jsp
Deutsch
Wenn Sie eine Überprüfung Ihrer Trades wünschen, teilen Sie uns dazu die Details mit, wie zum Beipiel Ticket Nummer, Zeit und Preis und reichen Sie Ihr Anliegen über folgenden Link ein: www.fxcm.de/audit-formular.jsp
Italiano
Se desideri che controlliamo qualsiasi operazione, per cortesia fornisci dettagli come l’ID ordine, l’ora, il prezzo e trasmetti la tua richiesta attraverso il seguente link: www.fxcm.it/modulo-per-laudit.jsp
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