November 26, 2012

Henken Bean is a Senior User Experience Designer at Comcast in Philadelphia, PA. Henken is currently working in a broad range of areas involving user experience design, service design, usability, information architecture, and product strategy. She has designed experiences for…

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November 21, 2012

Michele Marut, a senior user researcher at Intuit, gave her first Summit presentation “Networking on the Introvert’s side of the Room” in 2012. Michele was interviewed by Intuit about her experience at the Summit. Below is an excerpt of the…

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November 19, 2012

Emily is Vice President of User Experience at HUGE in New York City. In Emily’s own words: “I’m a bit of a hybrid. I love the gritty details for rich sites but thrill at the chance to concept something high…

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November 15, 2012

Adam Polansky has been involved with the IA Summit since 1999 when it started in Boston as one of the original officers of SIG-IA. He’s a regular presenter at several conferences and a faculty member of the Cranky Talk worshops…

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November 13, 2012

Margot Bloomstein presented “Driving a Multichannel Experience from a Single Message” at the 2012 IA Summit. In her session, Margot explained the process for building a message architecture and the benefits of driving content strategy and subsequent design work from…

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October 31, 2012

In “Mapping the Experience,” his presentation at the 2012 IA Summit, Chris Risdon described how he uses customer journey maps maps to enable organizations to feel what the user experiences at each touchpoint. Customer journey maps are not new, nor…

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October 23, 2012

Andrea Resmini is a researcher at the University of Borâs in Sweden, an Information Architect at FatDUX, and president of the Information Architecture Institute. He presented “Groundhogs in the Source Code: Navigation as Cross-channel Sense-making” at the IA Summit in…

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August 24, 2012

Over the past decade, Patrick Quattlebaum has consulted for a wide range of industries in experience design. He holds an M.S. in Information Design and Technology from The Georgia Institute of Technology and a B.A. in English from the Honors…

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