May 29 - 31, 2013

Hyatt Regency,

San Francisco Airport,

San Francisco.

* Note that the topics are subject to change.

Day 2 & Day 3

May 30, 31: 8AM - 5PM

KEYNOTES : Cloud, Mobile, Social & Zoho Keynotes

General Sessions

• Benefits & Drawbacks of the Cloud
• Contextual Information Integration in the Cloud
• New ways to collaborate in the cloud
• Trends in Online Accounting
• Small Businesses + Cloud = Perfect Match
• Case Studies
• Recent Changes in Zoho

Training Tracks

• Basic CRM Training
  • Getting started with Zoho CRM
  • Customizing CRM for your Business
  • Migrating from other CRM Systems
  • CRM on Mobile
  • Collaboration inside CRM
  • Integration with Google Apps
  • Connecting with your customers through Social channels
• Advanced CRM Training
  • Advanced Customization
  • Automating your Sales Process (Workflows, Webhooks etc)
  • Advanced Reports for CRM
  • Extending your CRM with Zoho Creator
  • Third-party add-ons for CRM (QuickBooks, Outlook etc)
  • EMail Integration in CRM
• Campaigns Training
  • Beginners guide to Campaign Management
  • Sending Email Campaigns from CRM
• Support Training
  • Customer Support using Zoho Support
  • Using Social features in Support & CRM
• Books/Invoice Training
  • Cloud Accounting: Getting started with Zoho Books
  • Sales and Accounting
• Creator Training
  • Creating Custom Applications for your Business using Zoho Creator
  • Customizing your applications using scripting
• Projects Training
  • Managing your projects using Zoho Projects