The Sum of All Small Business Owners Fears There’s A Yellow Pages In My Facebook… And Yours

Likely Result Of San Francisco’s Yellow Page Law

On July 12, 2011 · 6 Comments

 The Mayor of San Francisco acknowledged that many people “use yellow pages” but signed into law a bill that will require residents to opt-in to receive the phone book.

The logic being that those folks who still use it can opt-in and receive it. This is one of those weird logic things that makes you wonder if the world has gotten too complicated for politicians.

Where they will go to opt-in? How will they be informed of this?

And here is the big question? Is the City of San Francisco going to take on the expense of publishing the book? Certainly, creating this law will remove the profit from creating and distributing a phone book. So, if not the city, who? I genuinely believe, many people believe there will be a phone book to opt into following this law. Obviously, you can’t pass a law that sucks the profit out of a business and expect the business to continue to operate. There are likely many who have that expectation, probably even the mayor.

It’s ok for you and me to fail to recognize things like that, but not for elected officials. Again, it makes me wonder if the world is too complicated for politicians.

I am an interested party. I am a partner in an agency that sells internet advertising and yellow pages. Our yellow page business is in decline and will continue to decline, likely to Zero. The only question is when. Our internet marketing business is growing rapidly. As our clients spend less on yellow pages they will likely spend more on internet. It’s heads my client wins, and tails my client wins. As long as, and here is the major point, the decline happens naturally. If it doesn’t happen at a pace dictated by the free market system, there will be consequences for the local economy.

Let’s Look at it from the point of view of a small business that I am familiar with in the the bay area. This business has a sophisticated internet marketing program and a 6 figure yellow page spend. The yellow page spend represents hundreds of calls from new customers each month and the largest portion of the advertising budget.

If this law takes effect, he will have to cancel his yellow pages. Although, yellow pages provides a high volume of calls, the cost per call is much higher than on the internet and I can’t see how it could remain profitable with the drop in usage an opt-in program would cause.

With the volume of new customers reduced so much, he would be forced to lay workers off. I guess he would see a bump in internet calls but not nearly enough to offset the loss in call volume. My guess would 5-7 guys would be laid off.

I think most other small businesses in the area that advertise in those books would make similar decisions. Which means more layoffs from small business.

Now I’m going to guess and say yellow pages in the bay area is a 20 million dollar industry, give or take 10 million. Does it make sense to just take this money out of the economy. What does it mean to the people who sell the ads?, deliver the books?, recycle the paper?, sell recycled paper? and on and on. It means lost jobs, lost revenue etc.

All of this will happen eventually, as progress slowly and steadily advances. There is no need for government to interfere. They’re not selling crack, their selling ads that contribute millions to the local economy. I understand why the casual observer thinks this is a good idea. They don’t have access to the data one would need to make an informed decision. Elected officials do have access to the numbers and should be able to make better decisions.

In a post related to the Seattle law, asks “Whether Yellow Pages are a right?.”

And the answer is of course! Do I not have the right to sell a legal product and earn a living? Do my clients have the right to advertise their business in a medium that is effective and helps them grow? Do people have the right to access local business information in way they find most convenient?

I think this decision is being made a group of people who think they are smarter than other people and either have never looked at the numbers or have chosen to ignore them.

The yellow page industry filed a lawsuit last month. Scary how quickly a government decision can force a business to start paying big money to lawyers.

The likely result of San Francisco’s Yellow Page Law? Everyone loses but the lawyers. What else is new? (For those wondering, being relieved of the burden of having to recycle your yellow pages doesn’t qualify as a win. Not when the stakes are this high. )

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6 Responses to Likely Result Of San Francisco’s Yellow Page Law

  1.  Ask Bjørn Hansen says:
    July 15, 2011 at 10:33 pm

    I don’t understand the claim of all the local businesses in your clients industry having to lay people off because they will get less business.

    Who will the potential customers call if not one of the same businesses?

  2.  Local Search Hound says:
    July 18, 2011 at 8:28 am

    That’s a fair question Bjorn, thanks for stopping by. Losing a medium in which he is dominant and skilled will prevent that business from getting the calls. The people who used to use the yellow pages will find a different way, which will further fragment the local search market. Some will use IYPs, others newspaper classifieds and still other will use Google.
    So as I said, he will pick up some of those calls, but never in the volume that can be had in a dominant well planned YP campaign.
    Here is the hard thing for many to understand, in many business categories, the yellow pages can bring far more phone calls than the internet. Even in Silicon Valley.

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    September 22, 2011 at 2:30 am

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  4.  Vegas Garage Door says:
    October 5, 2011 at 11:27 am

    This is a legitimate question. Your business will suffer if you customers cannot find you and over the years one of the best ways for customers to locate a local business is through Yellowpages. Google, Yahoo and others are doing a good job but laws like these are not beneficial at all…

  5.  NashvilleGarageDoor says:
    October 19, 2011 at 12:27 pm

    The question is fair. What do you think will happen if your business cannot be seen by your customers? I advertise on YellowPages in Nashville and if that were to go away, it will like affect our bottom line. Thanks for a good article.

  6.  Tejas Custom Boots says:
    February 12, 2013 at 9:27 pm

    I agree with Vegas that this is a legitimate question. Laws are not always advantageous but I hope this is reversed.

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