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Join the conversation in our Customer Support Community
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
This is where customers help each other get the most out of BT products & services. If you need direct help from BT or have an urgent problem please Contact Us.
Getting Started!Check out the boards below for some helpful advice on broadband, phone, and lots more. If you’re new here, Register so you can post your first question – we’re a friendly bunch and happy to help! Before you participate, please read our Community Guidelines.
Welcome to the Community.
Have a question about your BT services? Try our search facility to see if your question has been answered already, and if not create a post in the relevant board.
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Announcements & Terms
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Announcements & Terms
Community news, interesting info and terms of use can be found here.
Latest Post - Community Newsletter - Birthday edition
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Broadband
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BB Speed/Connection Issues
Post any questions about connection and speed problems for your ADSL broadband (i.e. broadband connections over copper lines)
Latest Post - Re: Super slow BB
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BT Infinity
Use this board to post any questions about connection and speed problems on your Infinity broadband.
Latest Post - Re: slow speeds
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Other BB Queries
This board is for everything else related to broadband in your home: emails, BT Cloud, wireless connections, tech setup, PCs and other hardware
Latest Post - Re: BT email accounts hacked
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BB Out & About
On the move using BT Broadband Anywhere, BT Mobile Broadband or BT Wi-Fi? This is the place to post.
Latest Post - Re: Lumia 800 PAYG what are these daily £1 charges...
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BT SmartTalk
Any questions about BT SmartTalk? Post them here.
Latest Post - Re: Unable to sign up to BT Smart Talk - Iphone 5
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TV
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BT Vision
This is the place to post any BT Vision queries about Freeview, On Demand, recording, setup and programmes.
Latest Post - Re: BT Vision Box draining signals on BBC multiple..
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YouView from BT
If you’re using BT Vision on a YouView box, or got your box from BT, post your queries around setup, recordings and BT Vision On Demand here. YouView also have their own forum: community.youview.com for any non BT YouView questions.
Latest Post - Re: Box works great..BUT whats with clicky remote ...
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Phone
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Phones
All things landline phone related should be posted here - faults, troubleshooting or questions about calling features such as call barring or caller display.
Latest Post - Re: New property - master phone line install
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Billing
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Bills & Packages
Payments, charges, call options, MyBT queries - find the answer to your billing queries in this board.
Latest Post - Re: Home Move Problems - Still Waiting, 2 Months A...
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The Lounge
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The Lounge
Here forum members can unwind and get to know each other. Come over to the Lounge for a virtual cup of tea and a chat about your favourite films, hobbies, sports, holidays and more.
Latest Post - Re: BT Indian call centre security compromise
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Forum Guidance & Ideas
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Forum Guidance & Ideas
This section is for asking questions about using the forum itself, e.g. how to give ratings, or how to add a signature. Tell us your ideas and suggestions for the community too!
Latest Post - Re: Just a few questions
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Ideas Bank
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Ideas Bank
Latest Post - Offer OpenWRT routers as standard
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