Moto_Modem_VA_v7_360p

Motorola’s Modem Virtual Assistant is a hosted web application that works just like a live chat. It has the unique ability to interact in a diagnostic, conversational mode—customers type a question or statement, the system returns with confirming questions to zoom in on a particular problem, and then responds with the most accurate answer.

Built on patented technologies such as Natural Language Processor and Inference Engine, the Virtual Assistant allows you to provide fast, integrated, and effective first-line-of-support. As a result, you can:

• Improve customer satisfaction
• Reduce support costs
• Know your customers better

Email us today for more information about how Motorola’s Modem Virtual Assistant can help.