Understanding all customer interactions, regardless of source, is the cornerstone to both effective marketing and world-class customer service. Autonomy’s solutions enable advanced understanding of customer data and therefore propel customer experience improvements.
Diana Helfenstine,
SVP Operations
"By automatically analyzing, identifying and prioritizing the main concepts within a file, whether audio, video, or text, meaning based computing connects users to a range of related information contextually linked to the original text. This provides call center agents or business managers with valuable supporting material and even richer customer intelligence to apply to their business objectives."
Keith Dawson.,
Research Analyst
"Autonomy has created a very robust search platform, popular with direct customers and OEM'd by multiple industry vendors."
John Ragsdale,
vice president of technology research
"The integration we’ve done with Autonomy search, TeamSite and
LiveSite has enabled us to harness the power of search, site data and content
to accelerate our online success."
Eric Soll,
Sales and Marketing IT Manager
"By using Autonomy Web Solutions to automate navigations and evolve legacy content, we reduced time-to-market by 50 percent and renewed our website quickly and efficiently. Moving forward, the new capabilities of Autonomy TeamSite and LiveSite will allow our marketers to create a more individualized online experience, without IT involvement, supporting even greater business agility and speed to market."
Kozo Tsukada,
Manager, Content Systems, Solution Division
"Of all the software vendors we assessed, Autonomy provides the
content infrastructure that will best allow our bank to develop multiple web initiatives simultaneously, collaborate across business teams, and deploy information quickly and easily."
Chris Milner,
Sales and Communications Manager
"To address the increasingly complex content picture, global
companies like TransUnion need to consistently provide more targeted content and deliver a relevant experience to increase lifetime customer value. Autonomy is addressing an important industry requirement by offering a solution that is designed to help companies adjust their strategy based on specific customer segments and preferences to improve the overall
experience."
Jerry Eichhorst,
Director of Global eCommerce
"With Autonomy, Arkema’s business users can now manage and deliver
their own web content in a timely and efficient manner without reliance on
technical assistance. This important capability has freed up our data
processing resources to handle other high-value work."
Jean-Pierre Asun,
Director of Data Processing
"Autonomy’s comprehensive suite of content management solutions have provided our company with a powerful alternative to manual processes that proved to be both costly and time-consuming. By enabling real-time web site updates, we are able to meet the time-sensitive demands of our highly dynamic industry."
Jean-Pierre Asun,
Director of Data Processing
"Meeting user expectation is vital and, in keeping with that, our
site is rapidly becoming not only a video-centric portal that builds on TV
programmes, but also a platform for user interaction, where our audience can rate programmes and provide their own commentary. Autonomy has really helped us ensure our site content is current with news and editorial content that our viewers are really interested in."
Sam McGregor,
Manager of New Media Technology
"Interactive areas on the Channel 4 site that encourage contributions from website visitors have become a vital part of enabling editors to understand the audience and appreciate their needs. Of course, that relies heavily on strong moderation capabilities in order that inappropriate content does not appear. That is something that TeamSite helps us control."
Sam McGregor,
Manager of New Media Technology
"Meeting user expectation is vital and, in keeping with that, our
site is rapidly becoming not only a video-centric portal that builds on TV
programmes, but also a platform for user interaction, where our audience can rate programmes and provide their own commentary. Autonomy has really helped us ensure our site content is current with news and editorial content that our viewers are really interested in."
Sam McGregor,
Manager of New Media Technology
"Autonomy has given us the tools to make business insight more actionable and align ourselves better with our customers' needs. We can anticipate what they really want through web analytics, then use Autonomy to deliver it proactively."