Violin Memory Support

Violin Memory wants our customers to feel as confident as we do about our products and services. We offer full global support and a full scope of support services and plans for our customers with rapid onsite response times and guaranteed replacement parts,  as well as training and professional services to help you manage, optimize, and get the most out of your Violin Memory solutions.

Support Services and Plans

In addition to a comprehensive warranty, Violin Memory offers three levels of support services:

  • Bronze – Includes 24x7x365 access to technical support, software support (including access to major upgrades and maintenance releases), and next-business-day hardware delivery.
  • Silver – Includes everything in the Bronze plan plus next-business-day hardware delivery, and hardware replacement by a trained field service engineer.
  • Gold — Includes everything in the Bronze plan plus 4-hour replacement hardware delivery, and hardware replacement by a trained field service engineer.

View all Support Services and Plans >>

Access the Violin Support Center

Access the Violin Memory Customer Support Portal to open a technical support case, find the latest software releases, download documentation, and access our knowledge base.

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Customer Support Resources

For general support questions, email support@vmem.com

Lost password? Click Here

To set up a new account, Click Here

For customer service issues such as payment, shipping, and support contract issues, please contact Customer Service.

Customer Support Contacts

To contact Violin Customer Support by phone, dial 1-855-VIOLIN-5 (1-855-846-5465). Outside the United States, please refer to the list of international telephone numbers below.

International Toll-Free Phone Numbers

Australia 1-800-351-226

Austria 0800-802021

Belgium 0800-262-70

China 400-120-3564

Denmark 8090-1937

Finland 0800-550-120

France 0800-909921

Germany 0800-100-0387

Greece 00-800-1809-204-7171

Hong Kong 800-906-165

Ireland 1-800-948-352

Italy 800-788-557

India 000-800-100-4267

Japan 0800-888-0336

Korea 00-308-13-2782

Luxembourg 800-8-0911

Netherlands 0-800-327-7278

New Zealand 0800-440973

Norway 800-17-387

Portugal 800-180-071

Singapore 800-852-3923

Spain 900-838435

Sweden 020-792-503

Switzerland 0800-820-063

Taiwan 00801-85-6748

Turkey* 90-850-2526376

U.K. 0-808-134-9908

U.S.A. 1-855-846-5465

* Toll charges apply

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