Contact Us
Find the answers to all your questions and plan your trip quickly and simply by using the online information and services we have provided for you at LAN.com.
If you wish to request additional information, please contact our Help Desk.
Flight Status
- For flight arrivals and departures in real time, go to Flight Status.
Reservation Payment
- If you have already booked your travel through LAN.com, the Contact Center or our offices and wish to purchase the ticket(s) without paying a service fee, go to Reservation Payment.
Ticket Changes
- The Flight changes service is not available at LAN.com. To modify the date or route of your flight(s) please call our Contact Center at 1-866- I FLY LAN or visit one of our sales offices.
Problems with your baggage
- Problems with your baggage.
- Other baggage questions.
- Trace your lost baggage.
Passengers with Special Needs
- Find out about services available for passengers with special needs.
LANPASS
- For answers to all your questions about LAN's frequent flyer program, see our FAQ.
Helpdesk
1-866- I FLY LAN
Option 1: Flight status
Option 2: Ticket sales.
Option 3: Ticketing assistance Check-in at LAN.com.
Option 4: Ticket changes and additional services
Option 5: LANPASS (Monday through Saturday from 9:00 AM to 6:00 PM)
Option 6: For LANVACATIONS.
Offices and Contact Center
- Office addresses and hours of operation.
- Contact Center in your country.
LANVACATIONS
- For packages and hotel bookings, call 1800 435 3593.
Suggestions and Complaints
- Send your comments using the following form.
- Find the status of your request or claim.