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Don Norman: Designing For People

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Recent Essays

Rethinking Design Thinking

18 March 2013

In June, 2010, I posted an essay on Core77 entitled "Design Thinking: A Useful Myth." I am here to say that I now have rethought my position. I still stand by the major points of the earlier essay, but I have changed the conclusion. As a result, the essay should really be titled: Design Thinking: An Essential Tool. Let me explain. (Pointer to my article published at core77.com (plus a new reference).

Other Recent Essays

  • Great Design Always Means Great Style (Misc Magazine)
  • Gadgets? Who, me? (Misc Magazine)
  • Complexity is Good, Simplicity Overrated (Misc Magazine)
  • Manufacturing, Design, and Innovation
  • What Moves? Culture & Interaction Design
  • How To Find a Job or Graduate School in Human-Computer Interaction, Interaction, or Industrial Design

View All Essays

Related areas

  • Ask Don
  • Good design

Interviews & Videos

Discussion with John Maeda of RISD: What Is Design

31 July 2012

John Maeda, now president of the Rhode Island School of Design (RISD) had a public, semi-moderated discussion with me at a PARC Forum. The video is now available. I wanted to talk about complex design: interaction design, design planning, etc. He wanted to talk about the beauty of fonts, of knives, and even of the office chair. I tried to say these were simple products that barely needed any understanding of human behavior and cognition -- I want to design the complex. He didn't understand my point. In fact, when I specifically asked him how to design a networking connection scheme that would work for everyday people his answer was a long ramble that never even started to address the issue. So we failed to connect. But many seemed to find the discussion of interest. Decide for yourself.

View All Press and Videos

Recommended Reading

The righteous mind: why good people are divided by politics and religion

19 August 2012

An engrossing, important book. This is really three books. For me, the first is the most important, for it spells out clearly and distinctly the arguments that many of us cognitive scientists have been making in the past few years: emotions first, reasoning second. More and more, we are learning that people make rapid, subconscious decisions, driven by past experience, driven by quick (and often shallow) surface features and analyses, and by emotions. Then, afterwards, their reflective systems chime in, offering reasons and logic long after the decision has been made. We reason, goes the new approach in order to justify our decisions to ourselves - that is, to our conscious selves. Our subconscious needs no rationalization. The second book lays out six basic dimensions of morality, common to all peoples, says Haidt. Differences arise because different people, cultures, and societies weight the dimensions very differently. Book three applies these analyses to the domain of religion and politics.

Recent recommended readings

  • The intention economy: when customers take charge
  • Life at home in the twenty-first century
  • Disruptive Innovation: Commentary on Christensen
  • Thinking Fast and Slow
  • The origins of the modern world
  • The Silicon Jungle: A Novel of Deception, Power, and Internet Intrigue

View All Recommended Readings

Keynote Addresses and Schedule

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Contact information

Examples of talks
  • Ted Talk: Design and Emotion
  • Design Research and Innovation
  • On Engineering Design Education (a 3 minute video)
Design of Everyday Things, Revised (DOET2), scheduled for paperback and eBook in October 2013. (Kindle edition temporarily unavailable but will be back in October.)
Detailed Table of Contents



Schedule

  • April 16, 2013. Chicago.
  • April 29 - May 1, 2013. Gartner Portals, Content & Collaboration Summit. San Diego, CA.
  • May 10-11 +/-, 2013 Visiting MIT.
  • May 13, 2013. Institute of Design, IIT Board meeting.
  • May 14-15, 2013. Strategy conference. Institute of Design, IIT. Chicago,
  • May 19-25, 2013. Society of Information Display (SID) Display Week. Vancouver, Canada.
  • June 12-13, 2013. National Academies committee. Woods Hole, Massachusetts
  • July 11, 2013. Center for Advanced Studies in the Behavioral Sciences Summit meeting, Stanford, CA
  • July 16, 2013. Chicago.
  • August 19-22, 2013. International Conference on Engineering Design (ICED). Seoul, Korea.
  • August 26-30, 2013. International Association of Design Research (IASDR). Shibaura Institute of Technology, Tokyo, Japan.
  • October 15, 2013. Chicago.
  • November 17-22, 2013. Nielsen Norman group UX week. London, UK.
  • December 9-13, 2013. Nielsen Norman group UX week. Las Vegas.
  • January 21, 2014. Chicago.
  • October 26-30, 2014. NordiCHI Keynote, Helsinki, Finland.

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