Technical FAQ

You can find technical FAQ on the related wiki page.

Account support

The game said that my key is deactivated or that i'm not authorized to play to TrackMania² Canyon

If you have bought the game recently through our official retailers GamesPlanet (from official site) or the Ubisoft Shop, it's probably due to a payment issue so you have to contact their support to the following adresses :

• For GamesPlanet/Official site : support.maniaplanet.en@gamesplanet.com
• For the Ubisoft Shop : support.ubisoft.com

I forgot my password

You can generate a new password ingame by using the "I forgot my password" button. You can also do it from the Player Page by cliking on the link "Forgot your password?" on this page: player.maniaplanet.com

I forgot my login

You must contact the Ubisoft Support and give them all relevant informations (gamekey, mail attached to the account, copy of the order, ...) to this adress: support.ubisoft.com

I have forgotten or deleted my key, where i can retrieve it ?

To recover lost activation keys please contact your retailer, if you purchased through the ManiaPlanet site please contact them at uk.gamesplanet.com/faq/submit.do. If you continue to have a problem please contact support and submit a question to retrieve your lost activation key. You must include your account details and e-mail address attached to the account.

I have lost my validation code

Please refer to this page to generate a new validation code.

I want redownload the ManiaPlanet client

Please refer to this page to redownload the ManiaPlanet client.

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