All Systems Operational
About This Site
Store reliability is important to us at Bigcommerce. We monitor the health of Bigcommerce both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Bigcommerce operated services, our engineers will update the notes here.
Storefront
Operational
Control Panel
Operational
API
Operational
Store Transactional Email
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Operational
Merchant Email Accounts
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Operational
DNS
Operational
Client Area
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Operational
Support Knowledge Base
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Operational
Support Call Center
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics
Month
Week
Day
Storefront Response Time
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Control Panel Response Time
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API Response Time
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Past Incidents
Nov 5, 2014
No incidents reported.
Nov 4, 2014
No incidents reported.
Nov 3, 2014
No incidents reported.
Nov 2, 2014
No incidents reported.
Nov 1, 2014
No incidents reported.
Oct 31, 2014
Degraded performance for Bigcommerce Storefront, API and Control Panel
Resolved -
This incident has been resolved.
Oct 31, 11:11 CST
Oct 31, 11:11 CST
Monitoring -
The performance issue has been resolved. We will continue monitoring for recurrence.
Oct 31, 10:55 CST
Oct 31, 10:55 CST
Identified -
The performance issue has reappeared. Engineers have identified the source and are fixing. Thanks for your patience!
Oct 31, 10:51 CST
Oct 31, 10:51 CST
Monitoring -
Bigcommerce Engineers have corrected the performance issues in the affected data center. All metrics have returned to normal. We will continue monitoring to make sure the problem has been fully corrected.
Oct 31, 10:37 CST
Oct 31, 10:37 CST
Investigating -
Bigcommerce engineers have been alerted to an intermittent performance issue in one of our data centers. We are investigating and will update status shortly.
Oct 31, 10:29 CST
Oct 31, 10:29 CST
Partial Outage for Bigcommerce Storefront, API and Control Panel
At 7:18 am PDT, Bigcommerce engineers were alerted to a single server in one of Bigcommerce's data center having intermittent memory errors. The result was that a subset of requests were failing. The server was removed from rotation and errors stopped at approximately 7:37 am PDT.
Oct 31, 09:56 CST
Oct 31, 09:56 CST
Oct 30, 2014
No incidents reported.
Oct 29, 2014
No incidents reported.
Oct 28, 2014
Server Response Time Increased
Resolved -
This incident has been resolved.
Oct 28, 13:14 CST
Oct 28, 13:14 CST
Monitoring -
Systems have once again recovered and response times are at normal levels. We will continue to monitor the situation.
Oct 28, 12:30 CST
Oct 28, 12:30 CST
Identified -
Bigcommerce Systems Engineers have been alerted to a general slowdown of the platform, we are currently working with our upstream provider to resolve this issue and will continue to monitor and work closely with them.
Oct 28, 11:55 CST
Oct 28, 11:55 CST
Server Response Time Increased
Resolved -
This incident has been resolved.
Oct 28, 11:26 CST
Oct 28, 11:26 CST
Monitoring -
Response times for store websites have returned to normal levels. Bigcommerce Engineers will be monitoring the health of all systems and continue to work with our upstream provider for a root cause analysis.
Oct 28, 11:01 CST
Oct 28, 11:01 CST
Identified -
Bigcommerce Systems Engineers have been alerted to a general slowdown of the platform, we are currently working with our upstream provider to resolve this issue and will continue to monitor and work closely with them.
Oct 28, 10:29 CST
Oct 28, 10:29 CST
Partial Outage for Bigcommerce Storefront and API
Our engineers were alerted to a partial outage in our server infrastructure and corrected it quickly. The issue lasted from 10:41 pm PDT until 10:48 pm PDT.
Oct 28, 00:56 CST
Oct 28, 00:56 CST
Oct 27, 2014
No incidents reported.
Oct 26, 2014
No incidents reported.
Oct 25, 2014
No incidents reported.
Oct 24, 2014
No incidents reported.
Oct 23, 2014
No incidents reported.
Oct 22, 2014
Partial Outage
There was a brief outage for a subset of stores. The issue has been resolved. Duration of incident 11:46-11:51 PDT. We apologize for the inconvenience and appreciate your patience.
Oct 22, 13:55 CST
Oct 22, 13:55 CST
Server Response Time Increase
Resolved -
No further issues have been observed.
Oct 22, 08:12 CST
Oct 22, 08:12 CST
Monitoring -
There was one further spike in Server Response times as the permanent fix was implemented. Response times are back to normal. Bigcommerce Engineers will continue to monitor.
Oct 22, 07:57 CST
Oct 22, 07:57 CST
Identified -
The issue has been identified and a fix is being implemented.
Oct 22, 07:13 CST
Oct 22, 07:13 CST
Update -
Engineers have identified the issue and a temporary fix is in place. Server response times have returned to normal. There may be further spikes in response time. We expect full resolution to the issue in the next 15 minutes. Thanks for your patience.
Oct 22, 07:13 CST
Oct 22, 07:13 CST
Investigating -
Bigcommerce engineers have identified an increase in server response time on a subset of stores in one datacenter.
Oct 22, 06:58 CST
Oct 22, 06:58 CST
← Incident History
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