The Wish.co.uk team are usually online on live chat during office hours and available via live chat - look for the black tab bottom left of screen.
Being gigantic nerds, we prefer emails to phone calls. That way, you won’t see how flustered and sweaty we get. And, also being nerds, we are online almost constantly. Except when we are crying. We'll usually respond within 24 hours during the working week.
If telephony’s your bag, you can always call our Customer Service Team on 020 8275 5256. They are really taking the ‘team’ thing too far. No one asked them to ride around in a van solving mysteries. You can call them from 9am to 5.30pm, Monday to Friday (excluding holidays).
Lost and can't find your experience? E-voucher gone missing in the early hours? We endeavor to help during evenings and weekends, when possible, but obviously cannot guarantee to be sat at our laptops. Please send us a message via the form below.
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Our address for customer returns is:
Wish.co.uk
Kingmaker House
15 Station Road
New Barnet
Hertfordshire
EN5 1NZ
Our registered company address is:
Wish.co.uk
27 Mortimer Street
London
W1T 3BL
Please see our press page or drop us a line via the form above.
Please contact us in the first instance via the contact form above (not our call centre). We endeavor to reply to all serious enquiries, even if it's just a polite "no thanks".
Standard delivery is completely free. Your order will be sent first class with Royal Mail.
Order before 3pm Monday-Friday, and we'll dispatch your order same day. Need it urgently? No problem, upgrade to next day delivery for £7.50.
Got questions? Check out our delivery FAQ, ask us on live chat or call us on 020 8275 5256.
Buying a gift? It’s super-simple to swap any Wish.co.uk experience in seconds.
Exchanges are instant - you can do it online with just a few clicks. You'll find instructions printed on every gift voucher.
Learn more in our exchanges FAQ, ask on live chat or call on 020 8275 5256.
Each order is completely secure. Here's why.
We never see your credit card details. All transactions are processed by SagePay, who manage over a million card payments every month.
Your personal details are encrypted using a 128-bit SSL certificate, the same technology used to secure online banking.
Any questions? See our privacy policy, ask us on live chat or call us on 020 8275 5256.
WishCoUk Ltd, 27 Mortimer Street
London, United Kingdom. W1T 3BL.
Online Chat: Look bottom right!
Phone: 020 8275 5256
Email: Via our contact form
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