The UNCG Service Desk provides support to all University students, faculty, and staff via telephone (256-8324), email, and a self-service portal at https://6-tech.uncg.edu/. Current operating hours for the Service Desk are Sunday 1PM to 10PM, Monday—Friday 7AM to 10PM, and closed on Saturday. The Service Desk is also open during the Winter Holiday break to provide services to Winter Term (online) students.
The ITS Service Desk (6-TECH) serves as the first point of contact for all student, faculty, and staff Blackboard issues. Requests that cannot be resolved at the Services Desk are typically those from faculty and staff, and these are referred to the Univeristy Teaching and Learning Center (UTLC). ITS provides Blackboard training for students, and the UTLC provides training for faculty and instructional support staff.
Many courses use Blackboard Collaborate (formerly called Elluminate), a web-based conferencing software that provides functionality required for online synchronous learning, including screen sharing, collaborative whiteboards, text chat, audio and videoconferencing, and powerful administrative features such as the ability to record Elluminate sessions for those unable to participate in real time. Elluminate may be used either within Blackboard, which provides automatic rostering/access control, or via a direct link into an Elluminate room independent of Blackboard. Should you run into issues with Elluminate, please contact ITS.
For some courses an additional level of assistance is provided by the Division of Continual Learning (DCL). These courses include ECO201, PSC105, and KIN220. If you are taking any of these courses, and you are unable to resolve your issue using ITS Service Desk (6-TECH) or the Student Support section on this website, please contact onlinehelp@uncg.edu.