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** FIXED! ** "Download This Video" - known issues

- "Download incomplete. Refresh the page and try again." Please uninstall your current version of RealPlayer and install the latest version of RealPlayer Cloud from www.real.com.
- No "Download This Video" button in Google Chrome. Please uninstall your current version of RealPlayer and install the latest version of RealPlayer Cloud from www.real.com. To learn how the new downloader for Chrome works, click here.

 
 

Overview | Recent

RealPlayer - US & Canada»

Setup & Installation (46) »

  • Installing upgrade to RealPlayer Plus
  • Installing RealPlayer for the first time
  • Why does Speedbit still download when I reinstall RealPlayer?

RealPlayer Cloud (50) »

  • Cancel or deactivate RealPlayer Cloud account or free trial
  • Uploading files to your RealPlayer Cloud
  • RealPlayer Cloud and Mac

General Information (66) »

  • RealPlayer basic and Plus features
  • Supported file types in RealPlayer
  • Make RealPlayer my default media player

Download Videos (22) »

  • Download This Video option does not appear
  • FIXED: "Download incomplete" error
  • Using "Download This Video" in Google Chrome

Play Videos (58) »

  • Unable to play back downloaded .mp4 files
  • 'Unsupported file type' error
  • No sound when playing files (Windows)

Convert & Trim Videos (11) »

  • Asked to upgrade when converting files
  • RealPlayer crashes when converting file for Creative Zen V Plus MP3 player
  • Unable to trim or convert VOB or MPEG-2 files

Sign-in & Password (16) »

  • Signing in to RealPlayer
  • Unable to access RealPlayer Plus features
  • Forgot PIN for Private Mode

Burn CDs & DVDs (22) »

  • DVD Burning: Troubleshooting Tips
  • Troubleshooting CD-burning errors in RealPlayer
  • How to burn a DVD

Play CDs & DVDs (19) »

  • Playing DVDs in RealPlayer
  • 'Key exchange' error when playing DVD (RealPlayer Plus)
  • 'General DVD error' when trying to play a DVD

Billing & Account Questions (16) »

  • FAQ: Your account, subscription, and password
  • Refund policy
  • Errors in My Account

RealPlayer Cloud for Android (18) »

  • Uploading and sharing from Android devices
  • Unable to make in-app purchase
  • App downloads partially, then stops

RealPlayer Cloud for iOS (18) »

  • Share videos from iPhone or iPad
  • Watch videos from other devices and PCs on iPhone or iPad
  • Unable to make in-app purchase on iPhone or iPad

Other RealPlayer Mobile Apps (11) »

  • Android Apps: RealPlayer vs. RealPlayer Cloud
  • RealPlayer mobile application for Android
  • RealPlayer Express for Windows 8

RealPlayer Cloud for Windows 8 app (5) »

  • Upload and share videos from Windows 8 app
  • Error when downloading Windows 8 app
  • Downloading to Windows 8 devices

RealDownloader (5) »

  • RealDownloader cannot be installed or doesn't work
  • Unable to access RealDownloader Plus features
  • Copying to an iPod, iPad, or iPhone

Cleaner (5) »

  • Cleaner returns incorrect track information
  • 'Delete Duplicates' is greyed out
  • Cleaner and video clips
 
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