Support ticketing software is a natural next step once your WordPress business starts to grow. Here’s a list of the 5 top support ticketing software out there.
Read more It’s the ultimate WordPress customer support showdown: forum support vs. direct email support. Here’s a comprehensive look at the pros and cons of both.
Read more Customer service — it’s a mundane, but key element in a successful WordPress product? But how exactly does one provide stellar customer support?
Read more In this article, we shall be discussing steps you can take to help your customers and clients get what they want.
Read more In this article, I shall discussing ways in which you can write the best documentation for your WordPress themes.
Read more I was recently asked whether or not someone could make a career of WordPress maintenance. The short answer, in my opinion, is Yes.
Read more Regardless of the quality of your product or service, there will forever be problems users. We’re going to learn about five of the more common types of problem users that a WordPress business is likely to run into, and cover strategies to deal with them.
Read more Without careful management, supporting your WordPress themes can turn into a nightmare. Creating a support policy is a great way to avoid headaches.
Read more The goal of your support forum should be to provide your customers with efficient and fast support. Questions should be answered as quickly as possible and in as few steps as possible.
Read more As your sales start coming in, support requests will follow…
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