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Best Practices for the Productive Help Desk
Author:
Ziff Davis
Posted Date:
Summary:
The IT landscape has been changing dramatically with the proliferation of cloud-based applications, BYOD, and increased employee mobility. Service desks and management are being asked to keep up with increasingly complex and diverse technologies and challenges while trying to help their users stay up and running at peak levels and at all times. Adding to this complexity is the large number of standalone tools and solutions that are often cobbled together in an effort to give IT the tools needed to deliver service. IT needs a unified and remote platform that can provide support, monitoring, and service.
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This document is no longer available for download.The IT landscape has been changing dramatically with the proliferation of cloud-based applications, BYOD, and increased employee mobility. Service desks and management are being asked to keep up with increasingly complex and diverse technologies and challenges while trying to help their users stay up and running at peak levels and at all times. Adding to this complexity is the large number of standalone tools and solutions that are often cobbled together in an effort to give IT the tools needed to deliver service. IT needs a unified and remote platform that can provide support, monitoring, and service.
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About This Webcast
Date:
3/7/2013
Time:
4:00 PM EST (UTC -5)
Speaker:
Ziff Davis