Nagios Incident Manager Public Beta

By Mike Guthrie on September 5, 2012

Nagios Incident Manager is an enterprise-class incident management application that allows teams and individuals to track and solve problems faster using a powerful web-based application that offers security, mobility, third-party integration, and tools for collaboration. Nagios Incident Manager can be integrated easily with Nagios XI or Nagios Core’s built-in event handling, or any other third party tool with an easy-to-use web API for creating and managing tickets. Nagios Incident Manager is currently available for public beta testing, with install instructions posted below. Supported installation platforms are CentOS and RHEL 5/6, and we recommend installing the beta on a clean system.

Beta Installation Instructions

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cd /tmp
wget http://assets.nagios.com/downloads/nagiosim/nagiosim-latest.tar.gz
tar zxf nagiosim-latest.tar.gz
cd nagiosim
./fullinstall

Documentation and tutorials are coming soon!

For Nagios XI users, see documentation on Integrating Nagios IM with Nagios XI.

 

 

Category: Events, Notifications, Reports, Site News and Uncategorized. 9 Comments Tags: Event Handling, Helpdesk, Incident, Ticketing.

9 Responses to “Nagios Incident Manager Public Beta”

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  • spacer ndtdung
    September 7, 2012 at 10:00 am

    Sorry, but where is the “delete” button for deleting created incident?

    Reply
    • spacer mikeguthrie
      September 7, 2012 at 2:09 pm

      There’s a button on the bottom left for updating incidents in bulk, and it allows you to close or resolve incidents.

      Reply
      • spacer ndtdung
        September 7, 2012 at 3:15 pm

        Thanks for reply, but if o accidental created an issue then is there anyway to simply remove it ? Or it’ll come in case that my subbordinate misunderstood an normal event to an actually incident and submited it. Then i want a way to remove it from the report. etc… spacer anyway. Good tool.

        Reply
        • spacer mikeguthrie
          September 7, 2012 at 3:17 pm

          Good point! We’ll look at adding in an administrator-only ability to delete an incident as well.

          Reply
  • spacer Sven Dohmen
    September 12, 2012 at 10:33 am

    Is there any information available about pricing? The link that it shows is not working yet.

    Reply
    • spacer mikeguthrie
      September 12, 2012 at 2:18 pm

      Yeah we’re actually in the midst of building those product pages as we speak, as well as determining final pricing. We’ll try and get those up ASAP.

      Reply
  • spacer j.halifax
    December 21, 2012 at 9:08 am

    Hi all,

    I installed IM, but trying to access it from browser it told me that some SourceGuardian loader is needed. But the SourceGuardian isn’t Open Source SW and they want USD ~200.

    Any advise pls?

    Reply
    • spacer mikeguthrie
      December 21, 2012 at 3:12 pm

      The sourcegaurdian loaders should be installed along with Nagios IM. Lets follow up with this on the Incident Manager support forum and see if we can figure what’s going on.
      support.nagios.com/forum/viewforum.php?f=25

      Reply
  • spacer j.halifax
    December 22, 2012 at 4:11 am

    Thank U so much, Mike! spacer

    Reply

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