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Idea Statuses & Community Guidelines

<< Back to Bigcommerce Ideas


Idea Statuses

  • New Idea   Our team has acknowledged it.
  • Reviewing   We like this idea and we're going to review if we might be able to implement it in the future.
  • Launched   Thank you for this suggestion. This idea is now available.
  • Declined   This idea isn't being considered at this time. We cannot proceed with this idea due to technical constraints, data, design, market changes or strategic reasons.

Community Guidelines

We’d love to hear your ideas for the Bigcommerce platform! This is the place to suggest them directly to our product managers, who will be actively reviewing your feedback about product ideas, improvements and what is and isn’t working for you when it comes to Bigcommerce.


Be Honest

Bigcommerce Ideas thrives on creativity and insights on how you use our platform, so don’t hold back — tell us everything you can about what you need and why. However, for support issues it’s best to go to support.bigcommerce.com.


Collaborate

Help others, help us, and help yourself by commenting on other posts and using your votes. You have a budget of 7 votes. Votes will be returned to you when we change the status of a thread you voted on to either “launched” or “declined” — see the status definitions above for more on that.


Be Positive

Our product managers will spend lots of time here, so please make sure your feedback is constructive and positive. Share your experience and ideas in a way that helps us to help you, and that’s exactly what we’ll do.


Not Everything is Possible

We want Bigcommerce to be the best e-commerce platform for SMBs, and sometimes that means saying no. You may even occasionally see some features with less votes get built first. Please remember that not all of our clients use Bigcommerce Ideas; we receive feature requests via email and interviews, all of which we consider when deciding what to implement. Some suggestions also may not be able to be built or may not align with the vision we have for the platform. We’ll try to let you know as early as possible if that’s the case, including clear reasons on why we’ve made a certain decision.


Terms of Use

Please note that our community areas, the Bigcommerce Forum and Bigcommerce Ideas, fall under the Terms of Use for both the Bigcommerce platform and the addendums particular to these areas. View the Community Terms of Use.

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