Packages Guide
Everything you need to know about our packages
Plusnet Broadband
No fuss, feature-packed broadband at a great price, backed with award-winning service
All our current broadband products are completely unlimited.
Get our latest wireless router worth £40 (P&P £5.99).
Stay safe from spam, viruses and phishing with Plusnet Protect and save money with our generous referrals scheme.
You'll get a personalised estimate of your broadband speed when you check what broadband packages are available.
Day or night, our award-winning customer support team are on hand if you need help 365 days a year.
Unlimited broadband
All our current broadband packages are completely unlimited with no monthly usage limit - letting you browse and download around the clock.
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Return to topUp to 17Mb speeds†
Whether you're switching to us, or a broadband newbie, we'll give you the fastest broadband speed that your telephone line can comfortably handle. That's why we say our speeds are 'up to'.
Your speeds are determined by...
- Distance from telephone exchange:
- Phone lines can be several miles long, from the exchange to an address. Shorter phone lines can support higher speeds. So, the shorter the phone line the faster the speed. We'll always give you the best possible speed that your line can happily support.
- Quality of your telephone line:
- Phone lines are made of copper. Damaged, corroded copper, or poor connections between cables means slower broadband speeds.
- Bad weather, electrical interference from household appliances and demand at peak times can also affect speeds.
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Return to topWireless router included
We'll supply our latest easy setup wireless router worth £40 (P&P £5.99).
It's simple to use. Just plug it in and follow the included setup guide - it'll automatically connect to the internet for you.
Prefer to use your own router? No problem. Just check that it'll work with us first.
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Return to topUK based customer support 24/7
It's good to know that help's at hand whenever you need it. Our award-winning UK based support team are available 365 days a year, whether you need help over the phone or online.
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Return to topPlus lots more...
Plusnet Protect keeps you and your family safe online
Our Plusnet Protect powered by McAfee security package comes free with Unlimited. Find out more.
Recommend a friend
Tell your friends, family or work colleagues about Plusnet – and we'll discount your monthly bill. There's no limit to the number of people you can refer, so the more you recommend the more you'll save. Find out more.
Plusnet Assist
Our free tool helps with broadband connection and email problems, Wi-Fi, setting up home networks and both creating and troubleshooting your email accounts.
You'll also get auto updates for the latest fixes, plus it'll give you handy information if you need to contact our Support Team too.
We're sorry it's not currently available for Apple OS X or Linux systems.
Find out more.
Included activation worth £25
All our contracted broadband and home phone packages include activation worth £25. So there's no upfront costs to worry about.
Line Rental
When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Pay £15.95 monthly and get your weekend calls included, or save money with Line Rental Saver.
Line Rental Saver
Pay 12 months line rental in advance for £155.88, equivalent to a monthly price of £12.99.
Line Rental Saver does not provide inclusive calls as standard. Any additional call plans, call features or call charges will be billed each month.
Line Rental
When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Line rental costs £15.95 and you’ll receive weekend calls as standard, or save money with Line Rental Saver.
Line Rental Saver
Pay 12 months line rental in advance for £155.88, equivalent to a monthly price of £12.99.
Line Rental Saver does not provide inclusive calls as standard. Any additional call plans, call features or call charges will be billed each month.
Line Rental
When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Line rental costs £15.95 and you’ll receive evening & weekend calls as standard, or save money with Line Rental Saver.
Line Rental Saver
Pay 12 months line rental in advance for £155.88, equivalent to a monthly price of £12.99.
Line Rental Saver does not provide inclusive calls as standard. Any additional call plans, call features or call charges will be billed each month.
Here's the legal bit
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our landline phone service line rental costs £15.95 a month (Weekends call plan included as standard with broadband packages, Evenings & Weekends included as standard with fibre broadband packages) or £12.99 monthly equivalent if you pay 12 months in advance (Line Only as standard - calls to Plusnet Support and other Plusnet phone customers included).
If you take Plusnet Home Phone along with one of our broadband products, we'll reduce your broadband price by £2.50 for as long as you keep your phone line with Plusnet - Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to . We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £25 broadband activation charge, but we'll give you this free if you add one of our phone packages to your order. We'll also include a wireless router worth £40 (you'll just pay £5.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £50 activation charge but we'll reduce this to £25 if you add one of our phone packages to your order. You can use your own router if it's compatible, or you can take our router (you'll just pay £5.99 P&P). Minimum term of 30 days.
Fibre Broadband
† Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line up to for Unlimited Fibre Extra and up to on Unlimited Fibre, and upload speed up to . This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre activation: An engineer visit is required to install Plusnet Fibre. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you'll get activation included.
Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made anytime Saturday or Sunday (except for calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable.
Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes).
Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable.
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged
Mobile Minutes: Are available on all current call plans and adds 100 inclusive minutes to UK Mobile numbers at anytime. Hang up and re-dial before 60 minutes and you won't be charged.
* Pricing
Unlimited
- With a contract: If you live in a low cost area it costs £12.49 a month, if you live outside one of these areas it costs £19.99 a month
- With no contract: If you live in a low cost area it costs £14.99 a month, if you live outside one of these areas it costs £22.49 a month
Unlimited Fibre
- If you live in a low cost area it costs £17.49 a month, if you live outside one of these areas it costs £24.99 a month
Unlimited Fibre Extra
- If you live in a low cost area it costs £22.49 a month, if you live outside one of these areas it costs £29.99 a month
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you cease your contracted Plusnet Broadband service and do not request and use a Migration Access Code (MAC), or another recognised transfer process to move to another service provider.