A Single Solution to Expand and Automate Your IT Services
Developed by IT service providers with real experience in the IT services industry, the LabTech IT automation platform was designed to give you greater visibility into your clients’ IT networks and the tools you need to automate your IT services. With LabTech, your technicians can perform any IT support or management task remotely, efficiently and non-intrusively.
If you can think of an IT task or process, LabTech can do it! Our cutting-edge, native agent technology makes LabTech the most powerful, feature-rich and widely-sought RMM platform in the current IT market.
Our latest features and enhancements deliver best-in-class remote control integration with ScreenConnect®. Your support staff can leverage the power of the LabTech IT automation platform and the instant remote connectivity of ScreenConnect to rapidly analyze systems, resolve problems, reduce onsite visits and ultimately save time—through a single interface. By infusing the unattended remote access technology of ScreenConnect into LabTech 10, LabTech is the only RMM platform in the industry to provide an unmatched arsenal of secure remote access, monitoring, management and automation capabilities.
Complete Visibility and Control
Designed with cutting-edge agent technology, the LabTech remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With LabTech, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, LabTech can do it!
- Extend Your Usability with LabTech Ignite® - LabTech Ignite was designed to provide the highest level of automation out-of-the-box and includes more than 500 monitors and alerts based on Microsoft® and IT industry best practices, over 300 built-in scripts, and pre-configured groups, searches, templates and schedules. Built directly into LabTech, LabTech Ignite is an industry exclusive that drastically reduces the learning curve associated with LabTech.
- Expand Visibility - Our enhanced control center user interface (UI) delivers easier and quicker feature detection. Accordion-style navigation allows for improved organization around service activities.
- Improve Service Time - Unparalleled performance speed coupled with on-demand tunnel vision streamlines and improves technician response time.
- Maximize Technician Utilization - LabTech’s process automation and remote management maximize resource utilization. Automate repetitive tasks and assign resources to higher revenue-generating projects.
- Provide Stealth Support - Perform non-intrusive, seamless maintenance and support services without scheduling end-user interruptions and downtime.
- Expand Your Services Offering - LabTech’s increased command processing speed, centralized dashboards and refined reporting allow for enhanced IT service offerings without additional technical resources.
- Validate Your Services - Obtain complete visibility into your clients’ operations, highlight potential issues and provide decision making tools through customized reporting.
- Generate Recurring Revenue - Less time spent on repetitive maintenance and support tasks is additional time to nurture and convert customers into a managed services model.
- Scale When Necessary - LabTech Software is determined to retain affordable and convenient pricing for its partners and sells only the agents you need, when you need them.
- Enable Downstream IT - The LabTech Web Control Center allows you to provide onsite corporate IT personnel with access to manage service ticket requests and limited management capabilities for troubleshooting, enabling you to add value or build new revenue streams with downstream IT.
What Our Partners Have to Say
We're proud to share with you a compilation of video testimonials produced with the enthusiastic participation of our LabTech partners. Take a few minutes to listen to their stories and learn about their experiences with LabTech.
"LabTech brings us the ability to provide unparalleled service to our clients."
Nate Gagne | Mainstay Technologies
"We know about problems way before they happen."
Tom Wyant | Wyant, Inc.
"It's decreased our chaos and increased our efficiency."
Nathan Page | Computerland of East Texas
"It increases our productivity and efficiency."
Tom Watson │ Capital Computers and Networks
"It has become the foundation of our service delivery."
Brad Schow │ Heartland Technology Solutions
"LabTech is all about time saving."
Josh Krueger │ Integrity Technology Solutions