ITIL Training

Our ITIL training teaches you best practices for IT infrastructure and IT Service Management. Learn to enhance the cost-effectiveness of your IT organizations and improve reliability and alignment with business needs.

After earning your ITIL Foundation certification, you can specialize your expertise at the Intermediate ITIL Level. You can even work your way through the Intermediate Level to achieve ITIL Expert certification. The ITIL Intermediate Level offers two education paths: Service Lifecycle, which is focused on the lifecycle stages of services; and, Service Capability, which is focused on role-based clusters of activity. You may take as few or as many ITIL Intermediate courses and earn qualification as you wish, building a portfolio of certifications tailored to your requirements and interests.

For more information on ITIL Training, call us and speak with a courseware representative: 877-800-5221, or you may request that we bring a specific class to your city.


ITIL Training Curriculum Guide

Choose the ITIL training course most appropriate for your needs. You may also view courses as a list.

  • Foundation
  • Intermediate Lifecycle (Management)
  • Intermediate Capability (Process)
  • ITIL Expert
  • ITIL® Foundation Certificate in IT Service Management (with Exam)
  • ITIL® Service Lifecycle: Service Strategy
    ITIL® Service Lifecycle: Service Design
    ITIL® Service Lifecycle: Service Transition
    ITIL® Service Lifecycle: Service Operation
    ITIL® Service Lifecycle: Continual Service Improvement
  • ITIL® Service Capability: Service Offerings & Agreements
    ITIL® Service Capability: Release, Control, & Validation
    ITIL® Service Capability: Operational Support & Analysis
    ITIL® Service Capability: Planning, Protection, & Optimization
  • ITIL® Managing Across the Lifecycle



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    All topics available as Consulting and Coaching

If you wish to take a ITIL Training course not scheduled near you, you may request that we bring ITIL Training to your city.


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Frequently asked questions

What is ITIL?
ITIL stands for "Information Technology Infrastructure Library." It's currently the most widely used framework for ensuring adequate competency and integrity of IT systems in organizations. ITIL consists of procedures, tasks and checklists that apply to IT situations that are widely relevant regardless of industry or organization. It establishes a baseline for planning, implementation, and measurement. It is used to demonstrate compliance and to measure improvement.

How do I know what type of training I need?
Take a look at our ITIL curriculum map to the left. We've organized courses both according to specialty and career progression.

How do you pronounce "ITIL"?
"EYE-tull."

Are you accredited or officially recognized to train on ITIL?
Yes, we are an ITIL Accredited Training Organization (ATO) which is the official designation for professional ITIL trainers.

Can I become ITIL certified?
No, because ITIL is a framework of guidelines, not a certifiable standard. However, the ISO/IEC 20000 certification (ISO standard for IT Service Management) is largely built upon ITIL best practices. If you are interested in obtaining this certification, contact us to discuss.

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