Step2 Limited Warranty

Answer ID 176   |    Published 02/21/2007 10:37 AM   |    Updated 06/19/2015 10:20 AM

Step2 makes high quality toys which encourage creative play, as well as innovative home and garden products.  We warrant to the original purchaser that this product is free of defects in materials or workmanship for three years (special provisions* noted below) from the date of purchase (dated sales receipt is required for proof of purchase).

At the sole election of The Step2 Company, the only remedies available under this warranty will be either replacement of the defective part of the product or refund of the purchase price of the product.  Some replacement parts may be available for purchase after warranty expires - contact us for details.

This warranty is valid only if the product has been assembled and maintained per the instructions.  This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.

For additional warranty service or replacement part information, please call 1-800-347-8372 Monday - Friday between 8 - 5 ET.  You can also write us at The Step2 Company Attn: Customer Service 10010 Aurora-Hudson Road, Streetsboro, OH 44241 US

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

*Special Provisions*

The warranty period is six months for daycare or commercial purchasers, as well as the battery, motor and gear boxes for battery operated vehicles**. We offer a 1 year warranty on the body of battery operated vehicles, swings, preschool items and all fabric, all other battery and electronic components (not associated with battery operated vehicles), and accessories.

**For battery-operated vehicles listed below, please contact Customer Service at 1-877-571-5536.
     Max Quad 6-Volt Battery Ride-On (Pink or Red)
     Mini Quad 6-Volt Battery Ride-On (Pink or Red)
     Super Quad 12-Volt Battery Ride-On (Red)

**For battery-operated vehicles listed below, please contact Customer Service at 1-800-347-8372.
     Spin & Go Xtreme Cruiser     

The warranty period for continuous inflatable products** have a 90-day manufacturer's warranty.

***For continuous inflatable products listed below, please contact 1-888-753-2858 for warranty information or questions.
     Grand Rapids Slide
     Tornado Twist Water Slide
     Sport N' Fort Bouncer
     Twin Falls Water Slide

***For continuous inflatable products listed below, please contact 1-888-545-6288 for warranty information or questions.
     Super 8 Bouncer
     Mega Mountain Water Slide

LIMITED WARRANTY

 

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