FAQs (Resident)

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Nixle is a Community Information Service dedicated to helping you stay connected to the information that matters most to you, depending on your physical location. You stay connected to your local police department, your children’s schools, your local community agencies and organizations, and the important information from other locations throughout the country that are relevant to you. Our service is built on the most secure, reliable, and high-speed distribution platform, ensuring that you receive trusted and immediate, geographically relevant information. Information is immediately available over your cell phone by text message, by email, and over the web. Your account can be customized so you receive the information that matters most to you. Whether it is where you live, work, or have friends or family throughout the country, the information is immediately available to you over your mobile phone, email and computer.

What is Nixle OneBridge?

Nixle OneBridge is one of the best ways to stay up-to-date with public safety information for virtually any location in the United States. It’s also a great way to discuss local issues with your neighbors and other members of your community. Our mission is to connect public safety agencies with their residents to create safer, stronger communities.

I have a Nixle account and Nixle OneBridge won’t let me sign up. Why?

Currently, the two systems are separate. Our goal in future releases will be to allow registered Nixle users to create Nixle OneBridge accounts. Eventually, Nixle OneBridge will be the only resident application for users to receive messages from both the Nixle and Everbridge systems. When Nixle OneBridge is able to support existing Nixle users, we will send you an email invitation to join!

I have a Nixle account and Nixle OneBridge won’t let me login. Why?

Currently, the two systems are separate and Nixle credentials are not recognized by Nixle OneBridge. Current Nixle users are encouraged to continue logging into the Nixle system here. When Nixle OneBridge is able to support existing Nixle users, we will send you an email invitation to join!

Why are you changing the name to Nixle OneBridge?

2015 has been a very exciting year for Nixle. In January 2015, we announced our acquisition by Everbridge, Inc. , the world leader in providing unified critical communications. With this merger, residents are now able to receive notifications from not only Nixle agencies, but Everbridge agencies as well. Combining the Everbridge and Nixle networks truly creates the best source of public safety information available in the United States – we thought it was only fitting to introduce a new name along this great new source of information!

Is it possible to have both a Nixle and Nixle OneBridge account?

Yes, but Nixle and Nixle OneBridge will need unique sets of contact information. Meaning, the email address and/or mobile phone number used to register at Nixle can not be entered when registering for Nixle OneBridge. You will need to enter an email address and mobile phone not currently connected to a Nixle account.

I’ve registered to Nixle by sending my zip code to 888777. Can I create a OneBridge account?

Yes! In this case, you can create a OneBridge account and we will preserve any zip code subscriptions that you have made via SMS opt-in.

Is Nixle OneBridge available as a mobile app?

Yes, Nixle OneBridge is currently available on iOS here and Android here.

Only authenticated agencies and community organizations can securely publish information. There are four types of messages; Alerts (many would refer to this as an emergency type alert), Advisories (less urgent need-to-know information), Community Information (day-to-day neighborhood to community-level information), Traffic (very localized traffic information).

Anyone can view information by going to www.nixle.com without registering. However, to customize the information you receive and the locations you receive it from, in addition to receiving information by text message and/or email you must set up an account. Once registered you can personalize your locations and your preferences, making the service fit your needs.

We ask for routine information in the registration process. First set-up a user name and password. Then enter your address or closest cross-street. Then choose where you want to receive your information, whether by text over your mobile device or e-mail. Add as many locations as you would like at no additional cost. It’s that simple!

No. However, the strength of the Nixle system is the delivery of real-time messages when you’re on the go. The best way to stay up-to-date with important information that could affect you and your family is to receive notifications by e-mail and mobile device.

Sprint often disables access to all short codes (5 and 6 digit phone numbers) from their handsets. If you are a Sprint customer, and you receive a message such as “Message Failed. Shortcode may have expired or shortcode texting may be disabled,” you may need to contact Sprint to enable your phone to send and receive messages from short codes. Nixle uses the 888777 short code to send you timely messages. Nixle does not charge for this service, but carrier message and data rates may apply. You may contact Sprint by dialing *2 on your cell phone or visiting www.sprint.com.

I am a T-Mobile user and get a “Access denied” response when I register using the 888777 shortcode. Why is that?

T-Mobile often disables access to all short codes (5 and 6 digit phone numbers) from their handsets. If you are a T-Mobile customer, and you receive a message such as “Message Failed. Shortcode may have expired or shortcode texting may be disabled,” you may need to contact T-Mobile to enable your phone to send and receive messages from short codes. Nixle uses the 888777 short code to send you timely messages. Nixle does not charge for this service, but carrier message and data rates may apply. You may contact T-Mobile by dialing 611 on your cell phone or visiting www.tmobile.com.

No. Nixle does not track users. See our Privacy Policy for more details.

Information shared by users with Nixle is stored on a secure server in a secure facility. The company does not sell personal information to third parties. The privacy of your personal information is extremely important to us.

You initially enter one address to begin the registration process. Once registered, you can click on “Locations” and add as many additional addresses (locations) as you would like at no cost.

If you can access your e-mail or the Internet, you can access Nixle messages anywhere in the world. You will also receive messages on your mobile device while overseas. Some mobile provider plans charge extra for overseas text messages; you may want to log in and change your preferences prior to international travel.

No. Currently the service is only available with United States phone numbers.

Go to www.nixle.com/nixle-users. Look for “Need My Password”. Click on it and enter your e-mail address. A new password will be sent to you immediately.

Log in and click “Account.” On the “Account” page, click on “Change My Password” and follow the instructions.

Log in here and click “Settings.” There you can adjust which messages you receive and on which device(s) you receive them. You also have the option to eliminate all SMS messages under the “Account” tab. Should you wish to completely unsubscribe, simply send an e-mail to support@nixle.com stating your desire to do so. You will be encouraged to review your settings prior to discontinuing service. Even after unsubscribing, you can still view Nixle information in real-time by visiting www.nixle.com.