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Amara Support Center

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Knowledge base

Amara FAQ and How-to Articles

What's New in Amara 5
  • YouTube API update - How to disconnect and re-link YouTube channel to Amara
  • How to tell if a video syncs subtitles to YouTube
  • Subtitle editor now checks for critical errors in subtitles
  • How to check why subtitles failed to sync to YouTube or another external site
  • New Subtitle Cell Tools menu and keyboard shortcuts
Getting Help / Getting in Touch 4
  • I need help with Amara
  • I’m interested in Amara Professional Services
  • I'd like to contact someone at Amara
  • I would like to join Amara's Subtitling Team
FAQ 17
  • Getting Started on Amara
  • Submitting a Video for Subtitling
  • What URL do I use to add a video?
  • How are subtitles created?
  • Does Amara host my videos or subtitles?
See all 17 articles
How-tos 16
  • How to set up your account
  • How do I add my videos to Amara?
  • How do I submit a video to Amara for subtitling or translation?
  • How to add existing subtitles, captions, or transcripts to videos
  • How do I download subtitles and translations from a video on Amara?
See all 16 articles
Troubleshooting 12
  • The user account associated with this e-mail address cannot reset the password
  • Why do I see "Not all lines are completed" in subtitle editor?
  • Cannot find "Complete" button in the subtitle editor, where is it gone?
  • Why do I keep seeing "Loading subtitle editor..." message instead of the editor?
  • The video does not play in the subtitle editor, what do I do?
See all 12 articles
Transcribing and Translating 34
  • How to transcribe and translate videos with Amara
  • The anatomy of the subtitling editor
  • Subtitle cell
  • Starting a new transcript
  • How to transcribe a video (video guide)
See all 34 articles
Subtitle versions and revision history 4
  • What is a subtitle version (revision)?
  • Revision history
  • Comparing revisions
  • Rolling back to an earlier version
Using Completed Subtitles 2
  • Using Completed Subtitles
  • Editing subtitle files
Amara Teams 8
  • Joining Teams
  • What’s a “Task” and why does it matter?
  • How can I decline a task
  • I can't find a user when I try to reassign a task
  • How do I configure team permissions and workflow?
See all 8 articles
Promoting Global Accessibility 1
  • Inviting collaboration on Amara

Community forums

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Amara

Updates and News 12
  • New Editor Feedback
    Posted by PCF Support, over 2 years ago ,
    Last Reply by Sukrit Gupta about 1 year ago
  • amara.org seems to be down (Dec. 30, 2015) - now back up
    Posted by Claude Almansi, about 1 month ago ,
    Last Reply by Claude Almansi about 1 month ago
  • Amara Server Status - Dec 30th, 2015
    Posted by PCF Support, about 1 month ago
  • See all 12 topics
Your suggestions to make Amara great 120
  • Editor Keyboard Shortcuts
    Posted by PCF Support, almost 2 years ago ,
    Last Reply by Claude Almansi 9 months ago
  • The New Amara Platform: Making it Awesome Together (READ THIS FIRST)
    Posted by Jules Rincon, over 3 years ago
  • Edit & Delete options for Editor Notes
    Posted by Peter Metodiev Petrov, 9 months ago ,
    Last Reply by Ilya Simenko 5 days ago
  • See all 120 topics
Amara Questions 139
  • how con i download the video with my subtitles?
    Posted by Abby Núñez, 15 days ago ,
    Last Reply by Claude Almansi 15 days ago
  • I can’t subtitle the video
    Posted by Vitor Belota Gomes, 2 months ago ,
    Last Reply by Claude Almansi 2 months ago
  • Set a (-) Delay on All Subtitles
    Posted by Amiable Person, over 1 year ago ,
    Last Reply by Veroneblack 3 months ago
  • See all 139 topics
Help me, please! 279
  • Removing subtitles or videos
    Posted by Jules Rincon, over 3 years ago ,
    Last Reply by Claude Almansi 4 days ago
  • All our team cannot subtitle a new video anymore
    Posted by Veroneblack, 3 months ago ,
    Last Reply by Claude Almansi 3 months ago
  • How do I ...
    Posted by PCF Support, almost 4 years ago
  • See all 279 topics
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