Independent regulator and competition authority
for the UK communications industries.
Need help or advice with your communications services? Ask Ofcom a question – you can type in your question in the box on the right or search through the answers below.
How do I check mobile phone coverage in my area?
How can I stop getting sales calls?
How do I complain about my telephone provider?
All Telephone FAQs
What is a Migration Authorisation Code (MAC)?
How do I switch suppliers?
What is Ofcom doing about the problem of lower-than-advertised broadband speeds?
All Internet Service FAQs
Can people see what sites I visit?
If I’m ripped off who will get my money back?
How safe is internet banking?
All Online Safety FAQs
How do I complain about a TV programme?
What should I do if I have reception problems on my terrestrial TV or Radio?
How much does a TV licence cost?
All Television FAQs
How do I report problems caused by Illegal Broadcasters (Pirates)?
Will digital switchover affect local radio?
How do I tune my DAB radio?
All Radio FAQs
Can a telecoms provider change the terms of my contract?
I’ve had to cancel my service whilst in contract for reasons out of my control, should I have to pay a charge for this?
What is Price Comparison Accreditation?
All Services and Billing FAQs
How can I tell if an advertisement is breaking the rules?
How do I complain about advertising on TV?
Are radio and television stations allowed to advertise or promote goods and services during their programmes?
All Advertising FAQs
How do I get a MMSI number?
How do I renew my Amateur Radio licence?
What type of business radio licence would be the best for me?
All Spectrum FAQs
How do I complain about my postal service?
How can I redirect my mail if I move house?
What do I do if mail arrives damaged or has not arrived at all?
All Post FAQs
Contact Ofcom
What is Ofcom?
Accountability
All About Ofcom FAQs
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