Recent posts

Join Us For Social Media Club Orlando's February Meeting

Posted to Voxeo Talks
February 9th, 2012 by Alyx

We're excited to host the February meeting of Social Media Club Orlando! This month's meeting features a presentation on Pinterest - now the fifth largest social media network, which recently logged over ten million monthly unique visitors - and discussion of "The Social Media Strategist," by Christopher Barger. Social hour will follow at one of downtown's fine establishments, located within walking distance of our offices. The details... When: Wednesday, February 15, 2012 - 6:00pm - 8:00pm Where: Voxeo, 189 South Orange Avenue, 10th Floor, Orlando If you plan on attending, please.. (Read More)

SMS Voting App in 10 Minutes with Tropo and CouchDB

Posted to The Tropo Blog
February 8th, 2012 by Mark Headd

Lat fall, I attended CouchConf NYC and gave a presentation on using Tropo with CouchDB. It only recently occurred to me that I never did a proper screencast and blog post about my presentation, which struck me as a bit odd - I constantly get asked how to set up an SMS voting app with Tropo. The good news is that setting up this type of app is incredibly easy with Tropo and CouchDB. The even better news is that I've finally gotten around to recording a screencast on how to do it - watch below. (Read More)

Customer Spotlight: OneReach

Posted to Voxeo Talks
February 8th, 2012 by Alyx

Are you looking for an easy, customizable solution to communicate with your customers across voice, text messaging, email and other channels? OneReach uses Voxeo’s carrier-grade platform to unify these communication channels and let you reach customers with meaningful information, in the way they want to be reached – giving small and medium businesses the same kind of access to multichannel messaging as enterprise customers. Overview: OneReach was created to make digital communications accessible to the common business person. We were faced with a client who needed a custom communications solution to handle their inbound phone calls without losing any prospective customers. There.. (Read More)

IVR For Financial Institutions: Voxeo Partners With Waterfield

Posted to Voxeo Talks
February 7th, 2012 by Alyx

Voxeo is excited to announce a partnership that will bring more sophisticated solutions to address customer care and communication challenges for banks, credit unions and other financial institutions. Waterfield Technologies - a leader in customer service solutions for the banking industry  - is joining Voxeo as a Voxeo Connect Certified Partner, combining Waterfield's deep expertise in building solutions for financial institutions that increase customer retention, customer loyalty and engagement with Voxeo's proven, carrier-grade platform that optimizes communications across IVR (interactive voice response), text, mobile and.. (Read More)

Forrester’s Fifth Annual CXi: Why To Analyze and Improve Your Customer Service

Posted to Unified Self-Service
February 6th, 2012 by Alyx

Forrester, a leading independent research company with a business and technology focus, recently published their fifth annual Customer Experience Index (CXi), and the findings should be of interest to anyone seeking to retain their customers in today's business environment. After polling more than 7,600 customers with regards to large companies in 13 industries, Forrester calculated the companies' CXi score by subtracting the number of negative experiences from positive experiences to achieve a net score, which could range from excellent to very poor. Consideration was given to how easy a firm was to work with, how enjoyable to work.. (Read More)

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