Fast-Paced and FREE - Delivery, Returns & Exchange
Fast-Paced and Free – Delivery, Returns & Exchange
We always offer totally free UK delivery, that’s standard with LansonRunning.com for all products. Plus we want you to have your order ‘pronto’ so we process and despatch orders 6 days a week, including Saturday.We also offer a totally free returns and exchange service so you can order in confidence that you can order, test and inspect, return for refund or exchange completely free of charge. If that’s not enough for you read the exciting details in our terms and conditions – they will not let you down.
If you want to return something please just email info@lansonrunning.com for detailed instructions.
Low Cost and Reliable International Delivery
The delivery charge to most places outside the UK is just £15. We charge more than this to places with an unreliable local postal service to ensure your order gets there quickly and securely.‘Zero Risk Refund or Replace’ Delivery Promise
We guarantee there is no risk to our customers of non-delivery of orders, of items getting ‘lost in the post’. This applies whether you live in the UK or overseas. If your delivery does not arrive within 7 days (14 days for international orders) we will send you a claim form. On receipt of this signed claim form we will issue a replacement order, or process a refund.‘Run Better or Refund’ Running Shoes Returns Promise
We are confident in our choice of products, our advice and service. So much so that we guarantee you will be ‘running better’ in the first month following the purchase of running shoes from Lanson Running. If you are not then we will send you our ‘Run Better or Refund’ claim form and just need to return that, with your shoes (for free!) and claim a full refund. We would prefer it if we could offer you a different shoe in its place, but it’s your decision. There is a ‘fair wear and tear’ and other sensible provisions, but if you are a normal runner unhappy with your new shoes – we stand by this guarantee. See our terms and conditions for full details.‘Unlimited Returns’ Policy
If you don’t get chance to use your new running kit for whatever reason, or it just doesn’t fit or feel right, then you do not need to worry. If you send it back within 1 month we can offer you a refund or exchange, at your discretion. After that we offer an unlimited returns period for unused products. That’s right – we will accept anything back, at any time, for an exchange or store credit (value being the lower of the current selling price or the price you paid). The only caveat is that if we don’t stock the item any longer the selling price is deemed to be zero, sorry guys! Check our terms and conditions for the small print.Please visit our Terms and Conditions for full details.