October 31, 2006
Why the future of marketing isn't advertising, but rather product development.
5 »One of the things I've been saying for a while now is that there's a big opportunity for marketing agencies to enter the product development cycle earlier. The end goal would be to bake the marketing right into the product. To me it's a very design-centric way of approaching business where you declare that all touch-points create the overall brand experience and therefore each must live up to the same high standards.
The few companies who do a good job with this are the usual suspects: Apple, Google, Jet Blue to name three. Each has a very unique identity, but more importantly they all realize that something like packaging can play just as large a role in your opinion as the actual product. What they do, then, is build things that make it impossible to separate the marketing from the product.
And that, I believe, should be the goal.
It seems that Jeff Hicks, CEO of Crispin+Porter agrees with me. He was quoted in a DM News article saying, "We think the future of advertising is great products that have marketing embedded in them."
Preach on Jeff. When you embed marketing into the product not only do you give the customer something better, but you also save yourself money on advertising. That's because great experiences are contagious and contagious marketing leads to viral results.
It's actually funny what a simple idea all of this is. Hicks is quoted as saying it's the role of the agency to create "content so valuable and useful that [consumers] wouldn’t want to live without it." Like the engagement debate, much of it is common sense. With that said, though, sometimes it is the most simple that is the most difficult to implement, which brings me to a question: How will companies handle this in the way they're currently structured?
Part of baking marketing into products is about collaboration. Design, engineering, marketing and sales need to be working together to achieve lofty status like the companies I listed. Problem is at the moment, most organizations are not structured to handle that kind of collaboration. Silos do a pretty good job at stopping that.
While this doesn't answer the question, one cause of this is digital technology. As I wrote a few weeks ago, "In an analog world, silos were mostly okay, information couldn't really move across disciplines anyway. But in a digital world, where all information is made up of the same ones and zeros, those walls don't work so well." (For those playing along at home, this is also a hint about some of my thoughts to the ambiguity question.)
Bottom line is the industry is poised to redefine itself and maybe the opportunity is even bigger than just products: Could agencies also build capability for general change management and restructuring?
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Christian »
1
One of our clients is a mobile phone carrier, Proximus (Belgium) and for their youth targeted product we developed just that, marketing embedded in the product. As soon as you buy that subscription a moblog is created online (kids here have cell phones with with camera, mp3 player etc.), uploading a picture to that moblog by MMS is free if you don't mind a slightly branded frame around the image, or cheap where you get the picture as is. From the moblog you can export your pictures as a, again slightly branded, slideshow to blogs, MySpace profiles etc, or you can install a plugin on your existing blog that posts the picture as soon as it's sent to the moblog, a photo-bar a la Flickr, etc.
So basically what we did was offer an extra service to kids that as well as being an added value for them, allowed them to spread our brand message all over the internet.
November 2, 2006
Noah Brier »
2
Hey Christian, that's great, thanks for sharing. Made me think of Jack Cheng's article on Branded Utilities, which is well worth a read.
November 3, 2006
Peter Caputa »
3
Oh yeah, baby. If there's anything that the internet should have taught marketers by now, it's to create a product or service that benefits the buyer who shares it with another.
November 3, 2006
nate archer »
4
As an industrial/product/concept designer we are now integrating marketing into products and services from the core. I think that the closed silo system that you are referring to is already on the way out. Today's product designers understand that products can exceed their physicality and transcend into experience.
Or at least the good ones!
November 5, 2006
Stephen Denny »
5
Noah --
Couldn't agree more with this. I don't think it's the role of the "ad" agency, but the role of the 'marketer' within the company to embed themselves in the business processes. Their knowledge and advocacy of customer insights and brand attributes are what makes their inputs so needed.
If you're core brand message is "EASY", how does this impact your human factors and design language? What about your out-of-box experience? Your installation instructions? What about customer service?
If your brand work and your product design look like they came from two different companies, you've got a problem...
Thanks & regards --
Stephen Denny
November 6, 2006
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