We have provided a small update to fix path directories that exceed 260 characters. Current versions are:

Captain Nemo – 5.03

NAS Data Recovery – 1.22

RAID Recovery for Windows – 1.01

We have a new video tutorial for our NAS Data Recovery software in three different locations, YouTube, at Vimeo, and an iPad/iPhone 1080p version here.

The YouTube version is only 720P and is below:

Vimeo has a 1080p version and is below, this works on iPad and iPhones as well:

If you have any questions about this software, please call us at 808-239-2202, or email us at support@runtime.org.

Nas Data Recovery V1.21 was released.

Changelog:

-Fixed the position in the Wizard
-Fixed a problem under BartPE

GetDataBack for FAT and NTFS were updated to version 4.02 today. If you have directory with bad file names, there is now an “Ignore All” on “Could Not Create Directory” prompts.

We just want to warn people about formatting their drives in Windows Vista and Windows 7. If you uncheck the option for quick format, the operating system does a full destructive format, making data recovery impossible once it is finished.

So unless you are giving your drive away, or selling it, do not do a full format if there is a chance you will need the data on the drive, as the data will no longer be there, or recoverable.

Be sure you have the option for quick format selected.

Q: After upgrading to Windows 7, I can not longer see my drives in any of your software.

A: This is due to the UAC that Windows Vista and Windows 7 have in place. In order to bypass this, you can simply right click on the icon of the program you are running and selecting “Run as administrator”. You will then have access to the physical drives at this point.

You must do this even if you are the administrator of the computer. If you have any questions regarding this, feel free to contact us.

Many user are asking us if there is a “verify” for a backup created in DriveImage XML. There isn’t, and this is for good reasons.

Let’s think for a second what a verify should do. It should confirm that the content of a backup is identical with the original data. It should also confirm that the backup files were written correctly to the media.

A backup program doing a verify can only compare what it thinks the data is to what it thinks the data in the backup is. Suppose the backup program makes a mistake when it first writes the backup. It will make the same mistake again once it verifies the backup. Therefore, you should never trust a backup program’s own verify. The only proper and recommended way to verify a backup is to restore it to a new disk.

Comparing backup and original data is not even possible because DriveImage XML uses VSS “hot-imaging”. This means the data is no longer the same an instance after the backup started.

As for the verification the backup files being written without error to the hard drive, with today’s hard drive technology it makes no sense to re-read data written to a disk, as this is verified on a hardware level. There is no need for a program to engage in such a time-consuming task.

You should only trust a backup you have been able to restore, and where a compare of the original drive with the restored drive is satisfactory.

Folks, we need to be serious about this. A recent survey shows that 40% of hard drives bought on eBay hold personal and even worse, corporate data.

When you give a computer to a friend or co-worker, or even sell it, it still has all of your data on it. Even if you format the drive. If you do not believe me, try it for yourself. Take a drive with data on it that you no longer need, format it, then run GetDataBack. You will see all of your data. This will not work however if you are using Vista.

Vista has changed they way a format works and now does a low level format. You can find this information at support.microsoft.com/kb/941961. This is good and this is bad. If you accidentally format a drive in Windows Vista, that data is gone forever. Not even a hardware recovery company can recover the data for you.

We are going to show you how to use DiskExplorer to low level format a drive so that no data can ever be recovered from it. This is useful when you want to give a drive to someone or sell your computer. You will low level the drive, then install Windows. None of the data that was on the drive can be recovered.

WARNING – THIS WILL DESTROY ALL THE DATA ON YOUR DRIVE. IF YOU DO THIS BY ACCIDENT, THERE IS NOT A WAY TO UNDO IT. THIS IS A PERMANENT SOLUTION.

The full resolution video can be found here.

We have created a video tutorial regarding error 8000FFFF and how to fix it on YouTube. Here is the list of files that are needed to be run from the command prompt and they need to be run from the Windows\System32 folder. A high quality version of the movie can be found here (WARNING!! This file is 100MB in size).

• Net stop vss
• Net stop swprv
• regsvr32 ole32.dll
• regsvr32 vss_ps.dll
• Vssvc /Register
• regsvr32 /i swprv.dll
• regsvr32 /i eventcls.dll
• regsvr32 es.dll
• regsvr32 stdprov.dll
• regsvr32 vssui.dl – (For Windows 2003 only)
• regsvr32 msxml.dll
• regsvr32 msxml3.dll
• regsvr32 msxml4.dll
• Net start vss
• Net start wsprv

When recovering the data after Raid Reconstructor has finished and you have a virtual image, we give people two options; You can use GetDataBack for NTFS or you can use Captain Nemo.

If your controller card went out or you had a drive physically fail in a raid 5, then you can generally use Captain Nemo. Captain Nemo is a file system mounter. It’s only job is to mount the file system. If your file system is in good shape, then you will see your data and directory structures almost immediately and copy them at that point. If the file system is damaged, then Nemo will give you an error about the partition or file system and will not present you with any of your data.

This is where GetDataBack comes in. GetDataBack is a data recovery tool.

• If you need to recover deleted files, then you must use GetDataBack.
• If your file system is damaged, then you must use GetDataBack.
• If Captain Nemo give you any problems at all, then use GetDataBack to recover your data.
• If you see your data in Captain Nemo but can not see the files you are looking for, use GetDataBack.

Here is a breakdown of the differences between GetDataBack and Captain Nemo. You can easily see where and when you would want to use GetDataBack vs Captain Nemo.