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- Last updated: October 23, 2011
Technical Support
We offer free before-and-after purchase technical support for our programs GetDataBack, DiskExplorer, RAID Reconstructor and Captain Nemo. If you use our software commercially for more than one data recovery, purchase of additional support time may be necessary.
How-to-Guides
How-to-Information on data recover, drive imaging, forensic tools, etc. Learn more
Software Documentation
Get documentation, video and help files on our software products. Learn more
Software FAQs
Get answers to your questions for our most popular software products. Learn more
Resend License Key
Have your product license key resent to your email address. Learn more
Contact Technical Support
Contact Runtime Software's technical support team. Contact us
Full Service Data Recovery
Don't want to do the data recovery yourself? Let us do it for you. Learn more
Data Recoverability Scenarios
Are the files still recoverable? Should I pursue data recovery? Learn more
Additional Technical Support Information
Free Updates
Registered users of GetDataBack, DiskExplorer, RAID Reconstructor and Captain Nemo are entitled to free updates for the life of the product. Just download the new version of the program from our website and register it with the license key you got.
Contact Tech Support
When contacting Technical Support, please help us by including the name and version no. of the program you are using, any error messages and error no. you are getting while running the program, and how we can contact you.
RAID Support
If you are having trouble finding your RAID's parameters, our RaidProbe service might be an option for you.
DriveImage XML Support
There is no support for the free Private Edition. The buyer of the Commercial Edition gets free support for one year for the number of support incidences specified at the time of purchase.
Privacy Statement & Refund Policy
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