Customer Case Studies

Aflac automated the monitoring of contact center agents for quality and compliance.

Aon now has central control of the Aon brand, across all 60 external sites.

Arkema implemented their new website - 2 months earlier than anticipated, on time, and on budget.

Avaya has seen customer satisfaction increase 20% and publishing costs decrease 75%+, across all websites.

BCBSMA uses Autonomy to improve the quality of online interactions with its members and doctors.

BP uses Autonomy to manage 15,000+ film and visual assets, realizing a savings more than $1 million.

BT uses Autonomy to provide a consistent customer experience on 100s of websites and across channels.

Caesars Entertainment manages brand consistency across its distributed marketing organization supporting 12 brands.

Channel 4, in the UK, uses Autonomy to support 60 million+ page views/day with new sites regularly needed for new shows.

Chrysler Group decreased production costs, accelerated online sales and improved branding consistency across 4,200 dealer sites.

CITEC transformed its “brochure-driven website” to provide relevant content, leading to a 200% increase in site usage.

DECC supports over 20,000 web pages and supports 5 million annual site visitors through a single integrated web presence.

Earthlink uses Autonomy Optimost to generate more searches and improve click-through rates.

EUROCONTROL re-engineered its website—50,000 public pages and 100 sub-sites—and streamlined its publishing processes.

Autonomy powers all of Russell’s sites, including corporate, global, intranet, and partner extranets.

Kaiser uses Autonomy Qfiniti to improve service measurement, agent training and raise member satisfaction scores.

KeySpan used Autonomy to consolidate acquired websites, for a three-fold increase in website usage and decrease costs.

LexisNexis turned to Autonomy to optimize its Martindale.com and Lawyers.com online properties.

Miami-Dade County centrally manages 40 department websites with its enterprise-wide platform from Autonomy.

MIA uses Autonomy to manage a collection of more than 100,000 digital assets providing a rich experience to over 7 million online visitors annually.

Nikon Europe implemented Autonomy Virage MediaBin to help grow its strategic online presence and enhance its brand awareness and consistency.

Orange Telecom reduced contact center costs 30%, while improving quality management productivity by 25%.

Queensland has improved site accuracy and relevancy to increase of traffic by 50%.

Ripley Entertainment uses Autonomy Virage MediaBin, to archive, analyze, and more effectively leverage its more than 275,000 digital assets.

Rogers shortened development cycles, reduced IT involvement, and improved the quality and timeliness of online content.

Rohm and Haas now offers targeted experiences and and the web is a strategic channel to drive global growth.

Tesco reduced web production costs by 80% through a s