OTRS OnDemand is the help desk and service management solution in the cloud. Based on the open-source OTRS software, OTRS OnDemand offers easy setup for email management, ticket tracking, and customer support.

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Confidence

Since 2001, the OTRS service innovation suite has been used by thousands of organizations to manage world-class, cost-effective customer support and service operations.

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Freedom

Staying true to open-source freedom, OTRS can be accessed from the cloud with OTRS OnDemand, or downloaded and run behind your own firewall with our unique Pack&Go capability.

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Flexibility

OTRS OnDemand is a flexible service management system that can be configured as a help desk, customer support system, facilities management request system or in many other ways.

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