iPhone App

Whether your agents are at the barbershop or climbing Mt. Everest, they can now answer support requests at a moments notice, without being tied to a computer... When they're done, they can just pocket their iPhone and keep climbing!

Get it in 3 Easy Steps:

Before you start using the iPhone App, you'll need an OTRS OnDemand account to connect to. If you haven't already signed up for your free 21-day trial of OTRS OnDemand, sign up now!

Install the app from the App Store (it's free!)
Input your login credentials and the URL of your OTRS OnDemand Help Desk in the format https://HelpDeskName.otrsondemand.com/otrs/json.pl - make sure you use HTTPS.
Start answering tickets from anywhere!

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