Topics in Usability
Usability Measurement and Questionnaires

Satisfaction Questionnaires Articles and Books

Related Topics:
Surveys and Statistics

Satisfaction Questionnaires

Website Analysis and MeasureMent Inventory (WAMMI)
The two partners involved in the WAMMI project are: Human Factors Research Group, Cork, Ireland and Nomos Management AB, Stockholm, Sweden

Software Usability Measurement Inventory (SUMI)
Human Factors Research Group

Measuring the Usability of Multi-Media Systems (MUMMS)
Human Factors Research Group (As of December 1998, MUMMS is still under development)

Questionnaire on User Interaction Satisfaction (QUIS)
Product Information
Developed by the University of Maryland HCIL and LAP

USE Questionnaire Resource Page
USE stands for Usefulness, Satisfaction, and Ease of Use. These are the three dimensions that emerged most strongly in the early development of the USE Questionnaire. An article about USE appeared in the October 2001 issue of Usability Interface - Arnie Lund

Articles and Books

Jurek Kirakowski and Bozena Cierlik: Measuring the Usability of Web Sites Paper presented at the HFES Annual Conference, Chicago, 1998.

Assessing users' subjective satisfaction with the Information System for Youth Services (ISYS)
Slaughter, L., Norman, K.L., Shneiderman, B. (March 1995)

Development of an instrument measuring user satisfaction of the human-computer interface, Chin, J. P., Diehl, V. A, Norman, K. (Sept. 1987). Proceedings of ACM SIG CHI '88 (Washington, DC) 213-218.

Statistically Analyzing Success Rates in Web Usability Testing: The Cochran's Q Test by Jamie Griffith (includes a sample spreadsheet to use for your own data).

Measuring Usability with the USE Questionnaire by Arnie Lund (in Usability Interface, October 2001)