CMG is partnering with a leading provider of ITIL education to offer a two-day (Sat. & Sun.) Foundations Certification Class that serves as a prerequisite to all other levels of ITIL certification.

ITIL Foundation Training Course conducted by Pink Elephant

Class Description: Based on principles described in ITIL's Service Support and Service Delivery books, this course focuses on taking a holistic approach to IT Service management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate in IT Service Management, the prerequisite for the Practitioner and Service Manager levels of ITIL certification.

Class Objectives: Participants will understand how ITIL processes can improve IT operations. In particular, participants will:

• Understand ITIL's five operational processes, single function, and five tactical processes
• Comprehend the main activities of each process
• Be aware of key ITIL definitions
• Understand the scope and operation of an ITIL compatible Service Desk
• Be prepared to take the Foundation Certificate in IT Service Management examination