Frequently Asked Questions...
We will make every attempt to answer questions within 24 hours
but won't be held responsible for the accuracy of the replies. We will give an
honest answer as best we know things to be but cannot assume responsibility for
changes users make based upon our recommendations.
That having been said, here are some frequently asked questions and our replies.
How do I make a return and get a refund?
See this page - Making a return.
Refunds are processed the next business day following our review of the returned
item - usually 3 - 5 business days. We will issue a credit to the credit card
you used for payment. See our
returns policy
page. where do i get the drivers for my peripheral device?
 Drivers
are small pieces of software that allow the peripheral device (printer,
all-in-one, GPS device, etc.) to communicate with the PC's operating system.
Despite some widely held beliefs, the cabling manufacturer companies don't
create these software programs. It is the maker of the peripheral devices (HP,
Lexmark, etc.) that write and produce drivers. The cables are simply conduits
that have the ends that allow the PC (or laptop) to connect to the peripheral
device. All this to say, your best bet is to go to the web site of the maker of
your peripheral device and look for the driver that allows your external device
to connect to your PC (or laptop) with the operating system you are using.
what cable do i use to go from my PC's parallel port to my usb printer?
There
is not a cable made for this purpose. Best suggestion is to install a USB card
(or PCMCIA card for a laptop), then use a USB A/B cable to complete the connection to your USB printer.
Can I use the USB to parallel cable on my mac?
No.
The reason is Macs are built to use USB to USB. Therefore, printer manufacturers
(HP, Lexmark, Brother, etc.) rarely develop drivers for Mac USB to Centronics (parallel)
connections.
what are the shipping costs?
Shipping is free for purchases over $100.00. Actual cost is based
upon shipping method selected and distance from our shipping location (Western
South Carolina or Southern California). Expedited shipping costs are found on our
shipping page.
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usb cable Information....
The
maximum length any standard USB cable is rated for, without amplification, is 15
feet. There are stories of people using several extenders to reach up to
40 feet but USB.org (site has all the White Papers, etc.) notes there could be
significant data loss doing this.
We strongly discourage using more than 15 feet for a passive extension cable.
The best recommendation would be to use one of our Active Extension 16 foot USB
Repeater Cables. These cables may be connected serially for lengths up to 80
feet. Data traffic is buffered to assure signal quality. Use the Active
Extension cable coming from the PC or PC hub and use one of our USB A/B
cables to complete the connection to the peripheral device. The Active
Extensions have A/A ends so they may be linked serially in a chain. Peripheral
devices have a "B" receptacle (female port about 3/8" square) so you will need
an A/B cable at the end of the chain to connect to the peripheral device.
A new product has been released that will allow users to now reach devices up to
150 feet away! See the Ultimate USB Extension packages.
About international shipping...
We ship UPS Worldwide Express. Shipping upgrades are available at
checkout. Purchases over $100.00 are provided with free UPS Ground service.
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