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Contact the SBU Program
Report a sewer backup, 24 hours a day, 7 days a week
(513) 352-4900 or
Report a sewer backup onlineGet information about sewer backup prevention
(513) 352-4292
Get help filing a claim
(513) 771-5246
SBU Ombudsman with the Legal Aid Society of Greater Cincinnati
(513) 362-2801
What We Do
The Sewer Backup Response Program (SBU) provides services to customers of the Metropolitan Sewer District (MSD) who experience sewer backups.
The SBU Program provides:
- 24/7 customer service at (513) 352-4900. Use this number to report a sewer backup into your home or business, even if you aren’t sure what caused the backup.
- Free cleanup assistance for property owners, if the public sewer system caused the backup.
- Payment of damage claims, when eligibility criteria are met.
- Protection from future sewer backups when the problem is caused by lack of sewer capacity.
Through the SBU Response Program, MSD serves as a good steward of our community and the environment.