Progressive Business Audio Conferences

Accounting

Unclaimed Property: Critical Audit Issues You Need To Know
(presented April 16, 2009)
Accounts Payable Expert Campaign #1
(presented November 17, 2008)
Preserving Wealth: Best Practices in Asset Protection Planning
(presented December 18, 2007)
Tax Planning for High Net-Worth Clients: What You Need to Know
(presented November 27, 2007)
Form 1099 Update: Complying with IRS' Latest Round of Changes
(presented November 13, 2007)
CPA Lead Generation Strategies: What Works; What Doesn't
(presented October 30, 2007)
Internal Control Practices: Prevent Fraud & Improve Business Performance
(presented October 18, 2007)

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Administrative Professionals

How Todays Assistants Handle Increased Job Responsibilities
(presented October 20, 2009)
Partnering With Your Supervisor: Increase Productivity and Credibility
(presented September 23, 2009)
Must-Have Organizational Skills for Todays Top Assistants
(presented August 20, 2009)
How Top Assistants Handle Difficult People
(presented July 24, 2009)
Top Assistants: 6 Keys to Identify and Overcome Time-Wasters
(presented June 24, 2009)
Give Your Career a Boost: 5 Keys to Success for Top Assistants
(presented May 27, 2009)
Project Management for Top Assistants: Reduce Stress, Increase Success
(presented April 30, 2009)
Keys to Better Business Writing for Todays Successful Assistants
(presented March 31, 2009)
7 Steps to Better Problem Solving: Critical Thinking for Top Assistants
(presented March 4, 2009)
Groom Yourself for Success: Keys to Becoming an Inner Circle Assistant
(presented February 4, 2009)
Keys to Better Gatekeeping: Protecting Your Bosss Time and Information
(presented January 7, 2009)
Top Assistants: Team Up for Success by Partnering with Your Boss
(presented December 4, 2008)
Indispensable Leadership Skills for Todays Top Assistants
(presented October 30, 2008)
Time Management for Indispensable Assistants
(presented October 2, 2008)
Dealing with Demanding Personalities
(presented September 3, 2008)
PowerPoint Webinar: Fast & Easy Tricks to Create Perfect Presentations
(presented August 18, 2008)
Project Management Skills for Today's Top Assistants
(presented August 6, 2008)
Manage Your Professional Image: Keys to Success for Top Assistants
(presented July 1, 2008)
Microsoft Excel Webinar: Do's and Don'ts for Today's Top Assistants
(presented May 29, 2008)
Gain Credibility & Respect in the Workplace: Communicating as Top Assistant
(presented April 24, 2008)
Administrative Excellence: Become an Inner Circle Assistant in 2008
(presented March 26, 2008)
PowerPoint Webinar: Tips & Tricks to Create Compelling Presentations
(presented February 26, 2008)
Gain Credibility while Presenting Ideas: Polished Skills of Successful Assistants
(presented January 30, 2008)
Workplace Ethics For Top Assistants: Boost Your Success in 2008
(presented January 4, 2008)
Microsoft Outlook Webinar: Ways to Tame Your Inbox & Calendar
(presented December 5, 2007)
Gatekeeping Secrets of Top Assistants: Save Time & Stop Interruptions
(presented October 31, 2007)
Perfecting Your Professional Image: Etiquette Essentials for Administrative Assistants
(presented September 26, 2007)
Microsoft Excel Webinar: Tips & Shortcuts for Today's Top Assistants
(presented August 30, 2007)
Financial Guide for Administrative Professionals: What You Need to Know
(presented July 25, 2007)
Communication Techniques to Boost Administrative Professional Success
(presented June 20, 2007)
Technology Tips & Shortcuts of Today's Top Administrative Professionals
(presented May 23, 2007)
High Impact Business Writing for Today's Top Assistants
(presented April 25, 2007)
Administrative Excellence: Must-Have Skills for Today's Inner Circle Assistants
(presented March 20, 2007)
Email Best Practices for Administrative Professionals: What's Working in Business
(presented January 16, 2007)
Successful Event Planning: Techniques of Today's Top Professionals
(presented December 12, 2006)
Perfect Your Project Management Skills: Techniques to Ensure Success
(presented November 14, 2006)
Dealing with Difficult People: Techniques for Successful Administrative Assistants
(presented September 12, 2006)
Microsoft Excel: High Impact Tips & Techniques for Effective As
(presented August 16, 2006)
Ready, Set, Get Organized: What's Working for Today's Top Assistants
(presented July 19, 2006)
High Impact Business Writing for Today's Top Assistants
(presented June 21, 2006)
Taking Charge When You're Not in Charge: Leadership Skills for Dynamic Assistants
(presented May 16, 2006)
Best Practices of Today's Highly Successful Assistants
(presented April 20, 2006)
Project Management: Tactics for Less Stress and More Success
(presented March 8, 2006)
Thriving in a Changing Workplace: Skills Top Assistants Need to Succeed Today
(presented January 4, 2006)
Boost Productivity for You and Your Executives: Must-Have Time Management Skills
(presented November 30, 2005)
Top 10 Gotcha's of Equipment Leasing: Proven Tips to Save More Money
(presented October 26, 2005)
5 Steps to Highly Effective - and Legal - Records Management
(presented September 27, 2005)
The Indispensable Assistant: New Survival Strategies for the Work Place Jungle
(presented August 23, 2005)
7 Advanced Communication Strategies for World Class Assistants
(presented July 27, 2005)
Dealing with Difficult Personalities: Tips and Tricks for Top Assistants
(presented June 23, 2005)
7 Powerful Practices of Highly Effective Assistants
(presented May 19, 2005)
Ready, Set, Get Organized: What's Working for Today's Top Assisants
(presented April 21, 2005)
Becoming a World-Class Assistant: 5 Must-Have Skills for Success
(presented March 4, 2005)

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Benefits

ADA Made Easy - How to Avoid Disability Discrimination Charges
(presented October 2, 2008)

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broad

Handling Difficult Conversations: Keys to Stopping Bad Behavior
(presented March 11, 2009)
Excel 2007: Incredible Shortcuts to Save Time & Frustration
(presented February 24, 2009)
Excel 2007 Series: Tools & Shortcuts for Spreadsheet Success
(presented February 24, 2009)
Earn Your Microsoft Access Certificate of Achievement
(presented January 12,2009)
Microsoft Access 2007 Certification: Transform Your Career
(presented December 12, 2008)
Excel 2007 Skill Builder: Become a Power-User in 5 Sessions
(presented December 8, 2008)
Microsoft Outlook Certificate of Achievement
(presented November 3, 2008)
PBP - Customer Loyalty Email - 200810
(presented October 31, 2008)
PowerPoint Certificate of Achievement
(presented September 3, 2008)

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CEEL

Difficult Parent-Teacher Conferences: How to Handle Any Parent or Topic
(presented September 16, 2009)
IDEA & RTI Standards: Meet the Federal Outcome Indicators
(presented August 20, 2009)
Mean Chicks & Ugly Cliques: Ways to End Female Bullying in School
(presented July 22, 2009)
Obama & NCLB: Changes You Need to Be Prepared For Now
(presented June 25, 2009)
ARRA Funding For Your School: Acquiring & Managing Stimulus Dollars
(presented June 17, 2009)
Dealing with Difficult Parents: Helicopter Parents In Your School
(presented May 27, 2009)
Facebook, MySpace, & YouTube: Protect Your Students & Your School
(presented May 20, 2009)
RTI Implementation in Todays Schools: Whats Working- Whats Not
(presented April 22, 2009)
Major Changes to FERPA Take Effect: Is Your School in Compliance?
(presented March 25, 2009)
Cyberbullying & Technology Misconduct: What Educators Can & Can't Do Now
(presented February 17, 2009)
Student Search and Seizure Guidelines: What You Can and Can't Do Today
(presented January 15, 2009)
Supreme Court Education Law Update: What Educators Need to Know
(presented December 11, 2008)
New FERPA Regs: What Educators Need to Know Now
(presented November 13, 2008)
Response to Intervention: Connect the Dots Between NCLB and IDEA
(presented October 7, 2008)
Handling Difficult Parent Conversations
(presented September 10, 2008)
Recruiting Teachers: What Admininstrators Should Look For Now
(presented August 6, 2008)
Out of School Discipline: What Educators Need to Know
(presented July 9, 2008)
RTI 101: Proven Strategies for Academic Success
(presented June 10, 2008)
2008 Amendments to FERPA: What Educators Need to Know
(presented May 15, 2008)
Sexual Harassment In Schools: What Educators Need to Know
(presented April 10, 2008)
Technology Misconduct: Handling Cyberbullying, Cell Phones and More
(presented March 13, 2008)
RTI Implementation: Instruction and Strategies for Academic Success
(presented February 7, 2008)
Improve Reading Comprehension Webinar: Proven Instruction that Gets Results
(presented January 3, 2008)
Drug & Alcohol Prevention on Campus: Programs & Policies that Work
(presented November 29, 2007)
Plagiarism 101: Keys to Preventing Academic Misconduct
(presented November 28, 2007)
Difficult Parent Conversations: Do's and Don'ts for Educators
(presented November 28, 2007)
2008 CPT Code Changes: Keys to Staying Compliant and Getting Reimbursed
(presented November 27, 2007)
Study Abroad Programs: Balance Student Wants and Academic Demands
(presented November 15, 2007)
Gift Receipting for Your College: Tips to Ensure Accuracy & Compliance
(presented November 1, 2007)
Student Disciplinary Policies & Procedures that Protect Your College
(presented October 25, 2007)
Search and Seizure: What's Legal and What's Not
(presented October 24, 2007)
Transportation Demand Management: Solve Campus Parking Problems
(presented October 24, 2007)
One Stop Shop: Keys to Transforming Your Campus Student Services
(presented October 17, 2007)
Sustainable IT Funding Models for Your College
(presented October 4, 2007)
Safety Awareness and Your University: Keys to Clery Act Compliance
(presented September 26, 2007)
Search and Employ: 10 Keys to Effective College Search Committees
(presented September 24, 2007)
Response to Intervention: Connect the Dots Between NCLB and IDEA
(presented September 18, 2007)
Difficult Parents on Campus: Tips to Handle 'Helicopter' Behavior
(presented September 13, 2007)
Using Copyrighted Works: Digital Rights Management in Education
(presented September 4, 2007)
Recruit and Retain More Multicultural Students at Your University
(presented August 27, 2007)
Supreme Court Update: How the Latest Legal Rulings Impact Schools
(presented August 22, 2007)
FLSA for Universities: Who is Exempt? How Do You Calculate It?
(presented August 16, 2007)
Resolving Mental Health Crisis on Campus: What You Can Do
(presented August 8, 2007)
Crisis Communication Planning: 10 Steps for a Safer Campus
(presented August 7, 2007)
Cyberbullying: Steps Educators Legally Can and Cannot Take Now
(presented July 25, 2007)
Partnering with the High School Guidance Counselor Community
(presented July 25, 2007)
ADA and Your University: Stay in Compliance & Ensure Student Success
(presented July 18, 2007)
Facebook & MySpace: Protect Your University & Your Students
(presented July 12, 2007)
Recruiting & Retaining Diverse Faculty: No-nonsense Tips for Your Campus
(presented July 10, 2007)
Crisis on Campus: Are You Prepared? How Will You Respond?
(presented June 28, 2007)
School Violence: Strategies to Recognize and Respond Effectively
(presented June 27, 2007)
Why Students Leave Your College and What you Can Do About it Today
(presented June 19, 2007)
Green Campus Initiatve: Keys to Design a Green College Facility
(presented June 14, 2007)
Technology Transfer: Developing Effective Operations for Your University
(presented June 6, 2007)
New Ideas in Student Orientation Programs: Whats Working Today?
(presented May 31, 2007)
6 Types of Teachers: Which Ones are Right for Your School?
(presented May 29, 2007)
Securing University Information: Do's and Don'ts for Protecting Data
(presented May 22, 2007)
Harassment Investigations on Campus: Protect Your Students & College
(presented May 3, 2007)
Preventing Disruptive Student Behavior: What Educators Need to Know
(presented April 26, 2007)
Keys to FERPA Compliance: Protect Your Students and Your University
(presented April 24, 2007)
Strengthen Alumni Relationships through Innovative Campus Partnerships
(presented April 19, 2007)
Fair Use in Higher Education: Applying Copyright Laws in Your College
(presented April 5, 2007)
FERPA and Student Privacy: What Educators Need to Know and Do Now
(presented March 29, 2007)
Keeping Your Campus Bookstore Competitive
(presented March 28, 2007)
Keys for Effective University Disaster Plans: Will You Be Ready?
(presented March 14, 2007)
Major Gifts for Your College: Moving Donors to Higher Levels of Giving
(presented February 28, 2007)
Recruiting and Interviewing Online Adjunct Faculty Keys to Success
(presented February 28, 2007)
Difficult Parent Conversations: Do's and Don'ts for Educators
(presented February 21, 2007)
Keys to Solving Parking Problems for Colleges and Universities
(presented February 7, 2007)
Town-Gown Relations: Keys for Successful Partnerships
(presented January 30, 2007)
Recruiting Hispanic Students at Your Institution - Keys for Success
(presented January 25, 2007)
IDEA & Response to Intervention: Creating Success in Your School
(presented January 17, 2007)
Legal Requirements for Students with Disabilities: Grades, Report Cards, and Accommodations
(presented December 12, 2006)
Carl Perkins Reauthorization: What You Need To Know to Keep Your Funding
(presented October 26, 2006)
New IDEA Regulations: Whats Changed, What You Need To Do Now
(presented September 21, 2006)
How to Develop Partnership Programs for Guaranteed Student Success
(presented September 19, 2006)
School Choice and SES: What Your School Must Do Now
(presented August 16, 2006)
Background Checks and the HR Department What Schools Need to Do Today
(presented July 19, 2006)
Recruiting and Retaining The Best Teachers
(presented June 13, 2006)
Understanding Copyright Laws: The Impact of Fair Use in Higher Education
(presented May 17, 2006)
Handling Difficult Parent Conversations: Latest Guidelines for Teachers
(presented April 18, 2006)
Power Prospecting: What's Is & Isn't Working
(presented April 12, 2006)
Section 504 and FAPE: How They Impact Your School
(presented February 16, 2006)
Student Confidentiality and FERPA: What You Need to Do Now
(presented January 19, 2006)
Meeting the "Highly Qualified Teachers" Requirement
(presented December 13, 2005)
NCLB's Corrective Action and Restructuring Phases
(presented November 8, 2005)
NCLB and AYP: Using Test Data to Exceed Your Goals
(presented August 31, 2005)
When Student Activities Cross the Line: Balancing Free Speech and School Policy
(presented August 2, 2005)
Electronic Devices in Schools - Use, Abuse and the Law: What You Need to Know
(presented July 6, 2005)
No Child Left Behind and Special Ed Testing
(presented June 8, 2005)
Violence In Your School: Identify and Eliminate Risk Factors
(presented May 12, 2005)
Preventing Disruptive Behavior in The Classroom
(presented April 12, 2005)
Handling Difficult Parent Conversations: What Teachers Should and Shouldn't Do
(presented March 17, 2005)
Confidentiality in your School: How Does HIPPA/FERPA Impact You?
(presented February 15, 2005)
IDEA Reauthorization: What's Changed, What You Need To Know
(presented January 13, 2005)
Legal Do's and Dpn'ts: Preventing and Handling Bullying and Harassment
(presented November 30, 2004)
Updated Special Ed Laws: How They Impact You
(presented October 27, 2004)
IDEA Reauthorization: How It Will Impact You
(presented September 30, 2004)

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Customer Service

Delight Your Customers: Keys to Providing Exceptional Phone Skills
(presented October 22, 2009)
Tweeting to Customers: Using Twitter to Boost Your Bottom Line
(presented September 22, 2009)
How Zappos Does Service- A Customer Service Company that Also Sells
(presented August 25, 2009)
Lessons From the Mouse: Applying Disney World's Secrets of Success to Your Organization
(presented July 30, 2009)
Stop Reps from Sucking the Life Out of You: Critical Coaching Skills
(presented June 30, 2009)
Shut up & Let Me Help You- Tips & Tricks for Servicing the Screamers
(presented April 7, 2009)
Stand Out with Stand Up Service: Keys to Outstanding Customer Service
(presented March 10, 2009)
101 Ways to Lose Your Customers Or Not
(presented February 10, 2009)
9 Principles for Superior Service: Become the Nordstrom of Your Industry
(presented January 15, 2009)
8 Ways to Motivate Your Reps: No Need for Dollars & Cents
(presented December 17, 2008)
Superior Phone Skills: Do's and Don'ts for Outstanding Customer Service
(presented November 19, 2008)
The Fundamentals of Superior Service: What Every Org Should Know
(presented October 22, 2008)
8 Proven Ways to Turn Every Call into a Sales Opportunity
(presented August 27, 2008)
The Do's & Don't of Resolving Customer Complaints on the Spot
(presented July 30, 2008)
Preventing Customer Service Burnout - 6 Ways to Motivate Your Reps
(presented July 1, 2008)
Managing Conflict: How to Create the Perfect Customer Service Team
(presented June 5, 2008)
Customer Service Upselling: What Is and Isn't Working Today
(presented May 8, 2008)
Superior Phone Skills: Dos & Donts for Outstanding Customer Service
(presented April 8, 2008)
Stop Screaming at Me Step by Step Guide to Servicing the Screamers
(presented March 12, 2008)
Sales Boot Camp for Call Centers: 8 Tips to Drive More Revenue
(presented February 14, 2008)
Creating the Perfect Customer Experience: Increasing Loyalty in 2008
(presented January 7, 2008)
Web E-Service: Keys to Provide Fast & Friendly Customer Service
(presented November 29, 2007)
Rescuing Dissatisfied Customers: Strategies to Keep Customers Onboard
(presented October 30, 2007)
Do Customers Know How Great You Are? Communication Skills to Wow Them
(presented September 26, 2007)
Motivating Your Reps to Provide Peak Customer Service Performance
(presented August 22, 2007)