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What forms of payment do you accept?
All payments are securely processed through PayPal. CampingATV.com does not have access to any credit card information. The following forms of payment are accepted: Visa, MasterCard, American Express, Discover, and PayPal.

How secure is my online order?
Positive Secure Socket Layer (SSL) encryption from Comodo is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

Is there a money-back guarantee?
Yes, your satisfaction is very important to us, so your purchases have a 45-day 100% money back guarantee.

What is your return policy?
Products being returned must have a Return Authorization number issued before returned. Please view our Return Merchandise Policy for more information.

How much is shipping?
Shipping is calculated on the Shopping Cart page. Just enter the Zip Code for the shipping address and click the Calculate Shipping button.

Do you offer international shipping?
Yes, for international shipping click the Global Checkout button at the bottom right of the Shopping Cart page.

Why would my order payment be declined?
There are usually three main reasons why a credit card order would be declined on the CampingATV.com site. The first would be insufficient credit limit on your card. The second is possibly that the CVV code on your card is hard to read and/or the digits entered were not correct, and the third is that the correct billing address for the credit card used was entered incorrectly.

Can I ship to a different address than the billing address?
Yes, this is accomplished on the Checkout page. Please leave a valid phone number in case we need to verify the shipping address with you.

What is a Promotion Code?
Promotion Codes are distributed to our monthly newsletter subscribers. Subscribe to our newsletter by using our Contact Us form and enter Newsletter in the Subject field.